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'A feature that shows which party disconnected the call.' has been merged into this idea

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Option for the admin to view who disconnected the call

This process is available with RingCentral support.We currently have the option to check who if ended the call.It would be great if an Admin can have the same visibility, so they can easily identify if the call was disconnected from agent (their end) or customer ends.

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Angeline shared this idea  ·   ·  Report…  ·  Admin →
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  • Adam commented  ·   ·  Report

    I am investigating an incident that occurred on Friday 13th Sept between 1100 and 1200. Please can you send me the call recording please from Colette Dumbar OHA on Ring Central to ERN 3263945 MN on his mobile 07884490478

    It will really help my investigation if you can advise who dropped the calls ie was it Colette on Ring Central or the colleague on each occasion.

    Many thanks

  • EJ commented  ·   ·  Report

    Customer wants to have a feature in Admin Portal Call Logs to view who disconnected the call.

  • Quennie commented  ·   ·  Report

    A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.

  • Monserrat commented  ·   ·  Report

    Would be great if a tool for us to know which party disconnected the call to the admin portal could be added.

  • Oliver Mark commented  ·   ·  Report

    Ability to check from Admin portal > call Logs, the details of calls who ended the call.

  • Maribel Jailani commented  ·   ·  Report

    It would help the customer's productivity nd improve managing their calls.