Settings and activity

4 results found

1. Analytics regarding Text Messaging/SMS

   208 votes

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   Future Consideration  ·  19 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Lars commented  ·  Sep 29, 2022  ·  Edit…  ·  Delete…

   There doesn't seem to be any reporting on text/sms messages. I'd like to see the number of texts sent/received on a daily, weekly, and monthly basis + response rates, and other stats around texting.

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2. Hubspot Extension - Edit Ringtone & Ringtone Volume

   18 votes

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   1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   
   

   Lars shared this idea  ·  Oct 27, 2022

3. Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

   27 votes

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   1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   
   

   Lars shared this idea  ·  Oct 27, 2022

4. SMS/Text Templates

   79 votes

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   47 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

   
   

   Thank you! 

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   Lars commented  ·  Jul 22, 2021  ·  Edit…  ·  Delete…

   Very frequently clients ask the same questions and I have the same exact response or need to send the same link. Other text providers allow canned responses or have text templates making it easy to send texts.Right now: Our company has a canned response text message Google doc that we have to copy and paste from which takes too much time and if you're using the mobile app it's such a pain. PLEASE PLEASE PLEASE consider. This should be a staple. I just came from Salesmsg and this was by far one of THE BEST features

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