SMS messaging from a generic 5-digit number - For survey purposes
Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number that is owned by our company account, rather than a 800 number.
Hoping this clarifies our intention.
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Robert commented
This appears to be a better elaboration, but same as https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48038387-we-would-like-to-own-a-short-code-sms