Customers proactively ask if we can request this feature from our developer. The customer wants all calls in the call queue to be prioritized according to the "longest idle" setup. This means that even if members are receiving calls from a direct number or making outbound calls, they should still receive call queue calls based on how long they have been idle.
In other words, the system should ensure that the member who has been idle the longest is always the next one to receive a call from the queue, regardless of other ongoing calls to be fair.

Would like a to route call queues for reps in a fair order. We would like a call queue that calls go down the line to all available reps. For example: Sequential option will always go back to top of list after someone answers. So instead of that when someone calls and it goes to available rep it from the last ext that answered and doesnt go back to the top.