Settings and activity
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1 vote
Marilou
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2 votesMarilou
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3 votes
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5 votesMarilou
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3 votesMarilou
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2 votesMarilou
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5 votes
An error occurred while saving the comment Marilou
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Customers proactively ask if we can request this feature from our developer. The customer wants all calls in the call queue to be prioritized according to the "longest idle" setup. This means that even if members are receiving calls from a direct number or making outbound calls, they should still receive call queue calls based on how long they have been idle.
In other words, the system should ensure that the member who has been idle the longest is always the next one to receive a call from the queue, regardless of other ongoing calls to be fair. -
3 votesMarilou
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2 votesMarilou
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3 votesMarilou
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3 votesMarilou
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3 votesMarilou
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Fax Usage by Line/Entire Account
feature would provide users with a detailed overview of their fax activity, allowing them to track the number of fax pages sent and received per line, or across the entire account.