← RingCentral Ideas

Settings and activity

12 results found

  1. Customer called in to see if there is a special feature where their customer can enter their credit card number on thru phone calls

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Marilou shared this idea  · 

  2. customize DTMF

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Marilou shared this idea  · 

  3. Fax Usage By Line

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Marilou commented  · 

    Fax Usage by Line/Entire Account
    feature would provide users with a detailed overview of their fax activity, allowing them to track the number of fax pages sent and received per line, or across the entire account.

  4. one phone number/ extension with two deskphone assign

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Marilou shared this idea  · 

  5. Disable the "Via RingCentral" Label

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Marilou shared this idea  · 

  6. customize a specific date & time range for hold music

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Marilou shared this idea  · 

  7. Call queue sequential for the call to go to another extension number even if the first extension is already done with the call.

    5 votes
    Under Review  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Marilou commented  · 

    Customers proactively ask if we can request this feature from our developer. The customer wants all calls in the call queue to be prioritized according to the "longest idle" setup. This means that even if members are receiving calls from a direct number or making outbound calls, they should still receive call queue calls based on how long they have been idle.
    In other words, the system should ensure that the member who has been idle the longest is always the next one to receive a call from the queue, regardless of other ongoing calls to be fair.

  8. ringtone to identify if regular or transfer call

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Marilou shared this idea  · 

  9. IVR Menu Incoming Call Queue email notication

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Marilou shared this idea  · 

  10. "IVR Callback Option with Automated Contact Information Delivery"

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Marilou shared this idea  · 

  11. convert the voip number to wireless number

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Marilou shared this idea  · 

  12. AI automatic notification for marketing

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Marilou shared this idea  ·