Settings and activity
8 results found
-
2 votes
Marilou
shared this idea
·
-
2 votesMarilou
shared this idea
·
-
5 votes
An error occurred while saving the comment -
2 votesMarilou
shared this idea
·
-
2 votesMarilou
shared this idea
·
-
3 votesMarilou
shared this idea
·
-
3 votesMarilou
shared this idea
·
-
3 votesMarilou
shared this idea
·
Customers proactively ask if we can request this feature from our developer. The customer wants all calls in the call queue to be prioritized according to the "longest idle" setup. This means that even if members are receiving calls from a direct number or making outbound calls, they should still receive call queue calls based on how long they have been idle.
In other words, the system should ensure that the member who has been idle the longest is always the next one to receive a call from the queue, regardless of other ongoing calls to be fair.