PLEASE remove the orange incoming call box in Pipedrive
Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first reached out to RingCentral who told me to contact Pipedrive only for them to tell me it was a developer problem on the RingCentral side as they don't have access to the program integration. I would like the option to disable this feature as it's very annoying and often times throws my team off from what there were actively working on.
Maurissa
shared this idea
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The screen with the orange bar is called the "contact pop". Many of our customers have requested this feature across a number of our CRM integrations. Are you saying you do not want the contact in Pipedrive to pop-up from a known contact when that contact calls you?
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AdminByrne
(Group PM, RingCentral)
commented
The solution may rest in creating a preference to turn off receiving calls in the application, and thus prevent the call pop from surfacing. What do you think?
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AdminByrne
(Group PM, RingCentral)
commented
@Maurissa - This is Byrne Reese, a PM at RingCentral. Thank you for bring this to our attention. I am familiar with the integration you refer to. Can you attach a better screenshot, so I can see the RingCentral UI component that is appearing and how it is obscuring the file you are working on?
