PLEASE remove the orange incoming call box in Pipedrive
Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first reached out to RingCentral who told me to contact Pipedrive only for them to tell me it was a developer problem on the RingCentral side as they don't have access to the program integration. I would like the option to disable this feature as it's very annoying and often times throws my team off from what there were actively working on.
![](https://secure.gravatar.com/avatar/be635bbba74d1d2d846fb11d1d1019d8?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
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The screen with the orange bar is called the "contact pop". Many of our customers have requested this feature across a number of our CRM integrations. Are you saying you do not want the contact in Pipedrive to pop-up from a known contact when that contact calls you?
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AdminByrne (Group PM, RingCentral) commented
The solution may rest in creating a preference to turn off receiving calls in the application, and thus prevent the call pop from surfacing. What do you think?
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AdminByrne (Group PM, RingCentral) commented
@Maurissa - This is Byrne Reese, a PM at RingCentral. Thank you for bring this to our attention. I am familiar with the integration you refer to. Can you attach a better screenshot, so I can see the RingCentral UI component that is appearing and how it is obscuring the file you are working on?