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← RingCentral Ideas

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9 results found

  1. Audit Trail Enhancements

    197 votes

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    61 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    David supported this idea  · 

  2. Missed calls to queue showing up as "Answered Elsewhere"

    32 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    David supported this idea  · 

  3. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    47 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    David supported this idea  · 

  4. Percent calculation with filters - Business Analytics

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    David supported this idea  · 

  5. Add Public Holidays into the Call Queue Schedule

    53 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    David commented  · 

    I'm really looking forward to this addition, because being in an international company, this will help us greatly

    David supported this idea  · 

  6. Forward call to one number when busy and forward call to another number when unanswered

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    David supported this idea  · 

  7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David supported this idea  · 

  8. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    David supported this idea  · 

  9. Adding a "country" filter in analytics portal

    18 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David supported this idea  ·