← RingCentral Ideas

Settings and activity

12 results found

  1. Call waiting options

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    David commented  · 

    Indeed, this option is very important for us too, because within our company, the use of voicemail is prohibited. We should have the choice to forward these calls wherever we want (user, Call queue, message...)

    David supported this idea  · 

  2. Call Waiting options to redirect when turned off

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    David commented  · 

    Indeed, this option is very important for us too, because within our company, the use of voicemail is prohibited. We should have the choice to forward these calls wherever we want (user, Call queue, message...)

    David supported this idea  · 

  3. Show an account's entire list of user groups from the user extension level

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    David commented  · 

    the problem is the limitation of the view of these groups to 1000.
    the easiest is to check or uncheck the groups directly from the user.
    I think it is not normal to see only 1000 groups from the user edit menu, it is a bug.
    And I really hope that this incident is corrected

    David supported this idea  · 

  4. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    52 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    David commented  · 

    Exactly, this operating principle should be integrated into the RingCentral solution because it is simply common sense.

    David supported this idea  · 

  5. Audit Trail Enhancements

    208 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    David supported this idea  · 

  6. Missed calls to queue showing up as "Answered Elsewhere"

    41 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    David supported this idea  · 

  7. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    David supported this idea  · 

  8. Add Public Holidays into the Call Queue Schedule

    59 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    David commented  · 

    I'm really looking forward to this addition, because being in an international company, this will help us greatly

    David supported this idea  · 

  9. Forward call to one number when busy and forward call to another number when unanswered

    3 votes
    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    David supported this idea  · 

  10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David supported this idea  · 

  11. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    David supported this idea  · 

  12. Adding a "country" filter in analytics portal

    19 votes
    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David supported this idea  ·