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← RingCentral Ideas

Settings and activity

8 results found

  1. Missed calls to queue showing up as "Answered Elsewhere"

    28 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    David supported this idea  · 

  2. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    42 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    David supported this idea  · 

  3. Percent calculation with filters - Business Analytics

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Add Public Holidays into the Call Queue Schedule

    53 votes

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    3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    David commented  · 

    I'm really looking forward to this addition, because being in an international company, this will help us greatly

    David supported this idea  · 

  5. Forward call to one number when busy and forward call to another number when unanswered

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    David supported this idea  · 

  6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    485 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David supported this idea  · 

  7. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    David supported this idea  · 

  8. Adding a "country" filter in analytics portal

    18 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    David supported this idea  ·