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  1. Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…

    6 votes

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  2. We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
    This would be great to collect payment, automatically or guided by an agent.
    There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
    One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
    I hope you will consider this idea!!

    4 votes

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  3. Ability to connect archiver through NAS drive

    1 vote

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  4. Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.

    1 vote

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  5. Ability to integrate and use the Google workspace inside the RingCentral app nit just through gmail account.

    1 vote

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  6. I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
    Users state they do not have any calendar items that would be setting them to be busy.

    3 votes

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  7. Make Sending and Receiving a Fax a Trigger in Zapier

    1 vote

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  8. I would like to know if you can integrate Ring Central and Chargebee. Zendesk has that feature already.

    Chargebee is a subscription management software

    www.chargebee.com

    1 vote

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  9. 2 votes

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  10. For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)

    1 vote

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  11. Everytime someone is on hold we want the customer to receive an automated
    message where they can reply their details ( name , date of birth , reason for calling )

    2 votes

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  12. Currently, the Analytics Reports works by assigning 'Roles' (hierarchy)

    Ex. Users with Brisbane Students roles report to users under Brisbane Advisors roles. The Brisbane Advisors will see the reports of Brisbane Students. However, Brisbane Students will not be able see the other users with the same role on the reports.

    It will be great if we have the option in Analytics Reports in RC for Salesforce to create a group under the same role and they will be able to see other users with the same role on the reports.

    2 votes

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  13. 2 votes

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  14. 4 votes

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  15. Option to show the call recording on SF voice calls tab aside from the call recording

    1 vote

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  16. Ability to add a customization field on Salesforce
    Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.

    1 vote

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  17. I have multiple accounts with RingCentral as I'm running different companies. It is difficult to keep on top of client calls with each account as I cannot be logged into both accounts at once. Is there a way to be able to toggle from one account to another under 1 login? I have been a longtime RingCentral client and this is something I suggested years back. Can you please implement this feature within the desktop and mobile apps?

    4 votes

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  18. High Volume Sales works as expected for Cadence calls.

    But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls

    1 vote

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  19. Creating these request in behalf of a customer.Customer is looking for the option to save a phone number within MS Dynamics and bypassing company greeting/IVR to reach specific extension using the integrated RingCentral application.ie. 888-xxx-xxx*1234 or 888-xxx-xxx,1234

    5 votes

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  20. I do not want RingCentral for Chrome to detect my personal email and number

    1 vote

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