862 results found
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Integrate tasks and callback scheduled inside RC app and not in Hubspot directly
When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app
1 vote -
Disable Headset and Advanced in RC App
when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?
2 votes -
Ringsense-Zoho CRM Leads Module Integration
Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.
1 vote -
Custom.net CRM Integration
BT Custom.net CRM Integration
Please allow Custom.net CRM Integration on all BT accounts.
1 vote -
Allow the ability to disable user's access to Automator
Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.
There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.
1 vote -
RC for Hubspot Mobile Option
They would like to be able to their Mobile to work using the feature they normally use from their computer if they need to be out and still be able to do their task even from outside using Hubspot/RC integration
2 votes -
MS Teams Meeting to RC Embedded App using Conference Phone
Need to use the Conference Phone to join the meeting in RC Embedded App for MS Teams. Our available feature only is thru RC Meetings and use Dial In to utilize physical / conference phone.
1 vote -
RingCentral for Google conference call
The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group
2 votes -
Add better Apple CarPlay support
Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…
4 votes -
Create custom emojis
Create customized emojis in RC.
1 vote -
Click-to-dial via Salesforce to connect via their deskphone
The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.
The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.
1 vote -
rentec direct
Offer integration with Rentec Direct property management.
1 vote -
Ringcentral for Teams
Admins should have an option to remove the Fax icon in the RingCentral for Teams.
Fax has been disabled admin portal.1 vote -
Bulk update in RingCentral for Salesforce
Having the feature to update a setting that will apply to all users in RingCentral for Salesforce or any integrated application via Admin access would be helpful.
As an example, if an Admin wants their users to call from the RingCentral Phone or Browser, the Admin can just easily change the settings which will apply to all users.
1 vote -
RC for Salesforce - Softphone Layout
Entities that also contains a contact field, and the contact/s that matches the phone number is listed in that field. These entities are considered as associated with the contact/s that's calling or being called. Currently, I believe this is limited to: Accounts, Cases, and Opportunities.
1 vote -
Dashboards / Performance Reports
It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard
4 votes -
Jabra Engage via MS Teams EA
Hi Team,Currently, we can use HID devices for MS Teams, but it isn't integrated with Jabra and Plantronics, unlike the RingCentral app.It would be extremely beneficial for this to be made available for our customers especially for those who use Jabra/Plantronics headsets.
2 votes -
Automatic Dial in Hubspot
i am looking for a solution that will automatically call through leads and then connect me to the ones that answer
1 vote -
Call pop after ending the call in all integrated apps
We are looking for a screen pop that happens after the call has ended in order for the end-users to finish entering data for the contact. We are using Dynamics 365.
Hopefully, this option will be available in all integrated applications.
1 vote -
1 vote
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