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862 results found

  1. The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object

    1 vote

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  2. The request is for the HUD feature to be available in the Salesforce App, as it is within the RingEX application.

    1 vote

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  3. RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.

    3 votes

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  4. we need this feature added so we can just dial from google sheet and without going to a different program or software, it will integrate this on rc app and will get all customers' details including their address to easily verify the account

    2 votes

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  5. Adding google workspace didnt wok

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  6. A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.

    2 votes

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  7. The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…

    28 votes

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    1 comment  ·  Integrations  ·  Admin →
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  8. The integration or synchronization capability between MS Teams contacts and RingCentral's contact management system. This enhancement aims to streamline user access and ensure a consistent and unified contact experience across both platforms.Benefits:Enhanced Efficiency: Users can seamlessly access and manage their MS Teams contacts directly within the RingCentral environment, reducing the need for manual data entry or switching between applications.Improved User Experience: Simplified contact management fosters a more user-friendly experience, facilitating faster communication and collaboration.Consolidated Information: Synchronizing contacts ensures that users have up-to-date information readily available, promoting accuracy and consistency in communication.

    1 vote

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  9. add audio notification for SMS and indicator in MS teams systray

    1 vote

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  10. This is similar to the google/microsoft fix, but this would allow for one personal google account be shared with all users, giving them the ability to import all google contacts imediately, for everyone, but then moving forward additional contacts would also be shared when they get added. Nextiva has this feature of sharing contacts company wide when creating new contacts.

    2 votes

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  11. ...tensions. Currently Admins can only archive call recordings for all their extensions on their SFTP server while SMS, Fax and Voice messages needs to be done per extension and the customer would like to have this ability as well as an Admin.

    7 votes

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  12. I would like the MS teams presence sync to be available for user level instead of organization wide.

    3 votes

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  13. Currently when configuring Ringcentral archiver with SFTP all connections are held open 24/7. This will slow down most FTP servers with more than 10-15 users on the archiver. SFTP connections should only open when the archiver has data that it needs to archive. We need a scheduling feature so that clients with large user counts can actually use the archiver.

    4 votes

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  14. Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone

    4 votes

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  15. I'm sure several companies must now have Microsoft Teams integration via RingCentral Cloud PBX, but there's no Service Status for if there are any outages or failures going on. This would help us determine if there's a global outage so that we submit tickets accordingly

    2 votes

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  16. I am in tech support and have a client who messaged me the following question "We are switching all of our meetings over from Ring Central to Teams. Do you know if there is an easy way to do this so that we don’t have to delete all existing meetings?"

    1 vote

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  17. Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.

    1 vote

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  18. Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.

    1 vote

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  19. The request is for the ability to monitor Agent activity w/ SFDC (using native salesforce tools).

    1 vote

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  20. 1 vote

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