947 results found
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Google Presence Sync
Essentially, the customer would like to have the option to turn off meetings (RCV) yet still sync the user's presence from Google. That way if they turn off RCV they could still have their presence switch to busy when using Google for meetings and see that in the RC App.
3 votes -
Additional Feature for Bullhorn to capture text messages in notes
This will be beneficial to the customer in order for them to take notes via sms using Bullhorn.
1 vote -
Have Ring Central status appear on utility bar in SF
Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?
1 vote -
Show Microsoft Teams AD information for caller instead of extension only
We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…
4 votes -
PERFEX CRM Integration with RingCentral Phone
ADD PERFEX CRM Integration with RingCentral Phone Customer Relationship & Project Management PERFEX CRM https://www.perfexcrm.com/.
3 votes -
RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice
RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.
1 vote -
Suitedash
Suitedash is a major CRM which is used by many companies. It would be great to have an app that can integrate with Suitedash.
3 votes -
INTERGRATION ERM
OPTIMANTRA
1 vote -
IRIS CRM integration
The IRIS CRM popularity is growing fast. Integrating with it will be a great move
4 votes -
Allow QQ Catalyst integration in RingCentral
QQCatalyst is a 3rd party program, an Agency Management System that provides operational, marketing, and sales pipeline management tools. Purposely wanting to integrate in order to have the ability to get the profile of caller on a pop up.
1 vote -
Integration with PharmacyRX
Better service the independent pharmacy market with an integration with PharmacyRX who is a leader in that space.
1 vote -
Notification bot to pull notification from Crowdstrike Falcon
It is useful as it will be a faster way to get notified if an alert of the particular criteria gets triggered. One won't have to check emails or have to keep the portal open all the time to get notification.
1 vote -
Save Voicemails in MS Teams when using Bridge Operator Console for RingCentral.
The Users are using Bridge Operator Console for RingCentral to make/receive and transferring calls. When we transfer calls to another user through Bridge, the voicemails are being saved in the RC app. We would like that to be saved in MS Teams instead.
2 votes -
Additional features For Zendesk Integration
Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 options available from within the calling option of the addon, whereas in Zendesk you only have 3. If customer is mainly in Zendesk app, they still need to toggle between RC App and Zendesk for it to work, this can get a little confusing for them if they are using a single screen. Its…
32 votesThis feature has been released. Zendesk now has WebRTC and browser dialing and calling!
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Slack compatible webhooks
When sending a POST to a slack webhook, it just works and there is output in the channel. With RingCentral you have to create a custom application/bot to get it working.I should be able to send a POST and have it work like slack does.
5 votes -
Why is that automatic call recording records on hold marketing when calling and not called?
I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?
1 vote -
Poly Lens app
Poly Lens app not support by RC
6 votes -
BATS CRM
Is it possible to have the Bats CRM to be included on the list of apps for integration with RingCentral
1 vote -
Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)
With the passing of Ray Baum's Act (effective 1/6/2022), our current or prospective Direct Routing customers for Microsoft Teams will begin to examine whether RingCentral MVP can "process" PIDF-LO information originating from the MS Teams environment. Currently we do not. Customer preference will be to maintain emergency address/location information from within their MS Teams Admin Center environment, as opposed to being forced to manually change/update address/location information within ServiceWeb. Users in this type of environment will simply refuse to do the manual updating within ServiceWeb. I personally am already hearing of customers where this will become an issue and may…
27 votes -
RingCentral for SalesForce feature parity with RingEX
This includes an ability for call queue members to log in/out of individual queues.
4 votes
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