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1009 results found

  1. Integrate RC with Siri

    This idea is suggested by one of our customers when I spoke with him over the phone. He said it would be easier to make a call using RC app especially when hes driving.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Pop-out the RingCentral for Salesforce dialer so it can be dragged it to another window

    Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

    5 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  3. Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.

    Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.

    2 votes
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  4. Set Default value for Related To items in Salesforce

    For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.

    4 votes
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  5. Family First Life CRM

    Intergration Family First Life CRM

    1 vote
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  6. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.

    3 votes
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  7. RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users

    RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users.(ware malcomb UID:63084070023)During a recent MS Teams Embedded dialer POC, it seems RingCentral communication was sent to non RingCentral users via MS Teams. (see attached image 1)
    per prospect: "Our users continue to get unwanted alerts from RingCentral that some are reporting as phishing or scams. Perhaps it’s time for us to create a group to control the communication?"
    RC SE installed MS Teams embedded for 6 users (see image 2)
    Kibana research shows notification to potentially possibly 427 different users: https://kibana.int.ringcentral.com/s/default/goto/95c73d594999fbe5d7feed1e9abb81c
    Scott Jiang What is the criteria…

    1 vote
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  8. Video Calls/Meeting for Microsoft Teams Integration

    In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping to utilize the power of RingCentral.Also I think this would be a big selling point for you guys, if video meetings were possible through the Teams app, this would eliminate the need to have Zoom for this kind of use case.

    1 vote
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  9. RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    1 vote
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  10. Ringlabs Automator - Add URI for attachments as variable option

    Ringlabs Automator looks like it will be great for automating SMS routines without the need to create my own webhook subscription system. Would like to see the URI if an attachment exists be exposed as a variable.

    1 vote
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  11. Integrate contacts from Guesty

    I’m an STR property manager. I manage most communications with customers from a platform called Guesty. It would be extremely convenient if I could sync up my contact list from Guesty to RingCentral.

    1 vote
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  12. Admin Control to disable Calendars and Contacts (i.e. disable O365, Exchange and/or Google)

    Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.

    3 votes
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  13. Syncing HubSpot RC Chrome extension to RC desktop app directory

    Recently, we've integrated RC with HubSpot, but the RC Chrome extension is only synced with HubSpot records such as contacts and leads. It doesn't sync with the main RC directory. Consequently, we can't transfer calls from the extension and can only make internal calls using the desktop app since the directory isn't accessible via the extension. Our goal is to sync both directories to enable seamless communication.

    3 votes
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  14. Act! CRM integration

    I wish you integrated with Act! CRM

    7 votes
    Future Consideration  ·  3 comments  ·  Integrations  ·  Admin →
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  15. Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed

    The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.

    2 votes
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  16. Choose Destination Folder for Archiver Backups

    The Archiver app currently has no control over the destination folder - it just syncs directly to Google Drive, and I'm assuming, creates it's own folder on whatever account you synced it with. For our purposes, the whole point of backing up this data, was for our Team to have access to historical SMS between internal staff and our clients. If I'm the administrator and I sync Archiver to my account's Gdrive, then I'm the only one who can access that data, which defeats the entire purpose. I need to be able to select the destination folder where the sync…

    2 votes
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  17. MS Teams embedded app to include chat and video

    Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.

    6 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Integrate GoHighLevel, or LeadConnector, with App Connect

    Update from RingCentral (edited original description):
    We've received interest from customers who use HighLevel, an all-in-one marketing and CRM platform designed for agencies and small businesses, requesting a native integration with RingCentral via the App Connect framework. HighLevel brings together tools for lead generation, SMS and email marketing, sales pipeline management, and client communication. A RingCentral integration could enable automations such as logging calls into HighLevel contact records, triggering campaigns based on call outcomes, or sending automated follow-ups after missed calls—all within the existing workflows HighLevel users rely on.

    If you're a HighLevel customer and see value in this integration,…

    45 votes
    9 comments  ·  Integrations  ·  Admin →
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  19. Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user

    Enhanced Directory Search in RCO/UCaaS that includes offices, sites, title, and departments with status of user. Up at the top, be able to enter "Branch 1" and see all the users in branch 1 with their status. Sometimes they need to reach people in a site/branch but don't know who, see the status and then they call. Have this today with MSFT Teams, Avaya, and II3/Genesys

    1 vote
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  20. RingCentral Scheduler to be available in Office Enterprise 2019

    Some businesses use this email platform and it will be helpful in scheduling a meeting if the RC Scheduler Add-In is available.

    1 vote
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