231 results found
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Incoming Calls Ring in SalesForce and RC
Being logged in to RC for Salesforce and main RC desktop app: incoming calls cause both apps to ring at once
3 votes -
Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration
When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce session will be kept active for 7 days. The scope of this idea is to permit RingCentral admins the capability to enforce session timeouts at the same intervals as the Salesforce Platform. This helps to ensure adherence to Salesforce Security policies:15 minutes30 minutes1 hour2 hours4 hours8 hours12 hours24 hours
4 votes -
RingCentral for Salesforce: session timeout
The request is for session timeout (auto log out) within the SFDC integration.
1 vote -
Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is curre...
...ntly not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating.In a future development, can you fix this?
1 vote -
Salesforce Integration Call Disposition Subject Default
It would be great to be able to setup a specific defaulted Subject for the Task being logged for each call activity. Currently the user has to manually change it to something else, but it would be great to have the ability as an Admin to default the verbiage there to something that makes more sense for our team. In addition, adding the ability to make it dynamic with merge fields would be even more flexible as well.
5 votes -
SMS automation in Salesforce
please make text automation work flow happen in salesforce!!
5 votes -
RingCentral Sync with Salesforce Contacts
I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris
35 votes -
Salesforce Avaya integration
Avaya Cloud Office apps are not showing Salesforce account/contact information or logging communications to Salesforce, which has the RingCentral package. The two need to be integrated so that the Avaya Cloud Office apps can be used by Salesforce users who are away from their desks or prefer to handle communications on their mobile phones.
4 votes -
Salesforce integration call pop up screen to appear even when salesforce is minimised.
If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.
5 votes -
RingCentral for Salesforce: Record Types and Picklists
It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging
14 votes -
HUD feature available in Salesforce App
The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCentral for Salesforce App (Package Name: rcsfpackage). It would be useful to either have HUD or a similar object in the SF Org.
8 votes -
Salesforce Integration Screen Pop Override
It would be great if we could default a specific Salesforce object to be set as the screen pop source. For example, even if multiple Contacts are found to match the inbound phone number but only one Account matches, the integration would pop to the Account record instead of the search results page. This would only work if a single Account was found to match, but we've found that leaving our call dispositions on the Account record itself is more helpful for our team, so we'd love to have that defaulted as the primary source to relate to the calls,…
2 votes -
Insert button feature on Salesforce
We will appreciate it if you can add a button to ringcentral app in the salesforce.
2 votes -
RingCentral for Salesforce: Auto Log Notes - enabled by System Admin
Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful
7 votes -
WebRTC for SalesForce
Request is to have WebRTC for Salesforce.
41 votes -
In Ringcentral for Salesforce app, allow send/ rec of files through SMS.
The sending and receiving of files though messaging already exists in the desktop and phone ringcentral applications. In order to prevent my team from bouncing between apps, please enable this feature in the salesforce integrated app. Thank you!
2 votes -
Setup Email Notifications on Updated Versions Releases of RingCentral Apps for Salesforce
Please setup Email Notifications to update your clients on your releases of the RingCentral Apps for Salesforce.
4 votes -
RingCentral for Salesforce: Call Recording Links - https instead of http
Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.
5 votes -
RC Salesforce plugin - Feature request to enable mandatory fields within the RC component
In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call
5 votes -
Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong
When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
6 votes
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