214 results found
-
RingCentral for Salesforce: Call Recording Links - https instead of http
Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.
5 votes -
RC Salesforce plugin - Feature request to enable mandatory fields within the RC component
In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call
5 votes -
Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong
When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"
6 votes -
Salesforce WebRTC plugin - Date format is limited to US format
When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this be updated
5 votes -
RingCentral for Salesforce: Canned Responses
It would be a great if admins had the ability to defined canned responses (i.e. pre-defined text) that users could select when making calls. For example, when users call and leave a voicemail. This could then be added to the 'Notes' without users having to enter in data manually. Thanks!
3 votes -
RingCentral for Salesforce: Ability to have multiple layouts in RC CTI component
As more departments/teams use RingCentral for Salesforce, it would be helpful if it was possible to be able to define multiple layouts for different users. That way, we can tailor which data our users need to capture.
3 votes -
Salesforce plugin - please update the product so that it supports dependent drop down lists
Currently we are using the Salesforce plugin only. Not supporting dependent drop down lists means we have been unable to add all of our required fields into the RC component in Salesforce; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording is added to the Salesforce task whilst the user is editing it
3 votes -
Allow the function "Create Call Log" to be disabled on RingCentral For Salesforce.
Some people may need it, however, for customers that have a heavy volume of outbound calls, it is inefficient, if the back button still needs to be pressed, in order to make another outbound call.
1 vote -
Need to be able to see the company numbers label next to the phone numbers on the dial pad dropdown list over Salesforce integration
Need to be able to see the company numbers label next to the phone numbers on the dial pad dropdown list over Salesforce integration
2 votes -
Microsoft/Google contacts in Salesforce add-on
Now that RingCentral supports voice in the web addon for Salesforce, it would be very useful to support Google & Microsoft contacts. Indeed, Salesforce is usually used by a portion of the customer. Therefore, it is important to be able to contact your colleagues that are not in salesforce. This is usually the company directory that is available in Microsoft/Google.
1 vote -
Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone
If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send…
4 votes -
Add Answer feature to RingCentral for Salesforce softphone
Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone.Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce.[added detail:] This should be available in both Lightning and Classic Salesforce.
2 votes -
Use Ring Central CTI in SalesForce to trigger a meeting invite. Can do it in Saleforce calendar but messy
When in SFDC I would ike to be able to use the CTI to create meeting which I can but then also trigger an invite. If I am copying meeting details link from CTI then go to Calendar , create a meeting from there and paste details into the location after I add the attendees and account it does send an invite but it is very ugly way to do it but it also allows Google calendar to sync. Needs to be done please
1 vote -
Telus customer wants Salesforce integration
Telus customers don't currently have Salesforce integration. Telus customer Datanova Software Inc, UID 1049069024, would like to have Salesforce integration. Whether or not the Telus product managers want this is not known.
1 vote
- Don't see your idea?