115 results found
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Increase max allowed Hubspot connections/accounts
Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.
This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.
This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.
1 vote -
RC for Hubspot - Call Logs and Recordings
We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.
We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…
4 votesOur new native Hubspot integration and its automated activity sync feature, you can do exactly this!
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RingCentral Hubspot and RingCentral Teams integration where phone calls won't collide
I want to use MS Teams and RingCentral Hubspot without receiving two phone calls simultaneously, allowing me to maximize the use of my RingCentral account.
1 vote -
Hubspot contact type
Ability to change the contact type using RingCentral for Hubspot.
Chnage from marketing contacts to non marketing contacts1 vote -
Bug? Hubspot caller ID changes to phone number
When a call is received it display the name of the caller and changes right away to the number.
Expectation if there is already a contact who has that phone number associated with it should display the name of the contact and not the phone number
1 vote -
Hubspot extension to work outside of Chrome extension
It would be best for Hubspot extension to work outside of Chrome extension
2 votes -
RingCentral for HubSpot: Improve multiple match for B2B calls
As a trade supplier, all of our customers are businesses, and each of our customers can have as many as 20 contacts all phoning out from one main company number, but the RingCentral for HubSpot app only shows the first and last name for the first match - so inevitably, often we're not speaking to the person whose name is on the first match.
For us, it's way more important to show the company name than that first and last name of one of the people working there - at least it's virtually guaranteed that the company name is right,…
1 vote -
RC for Hubspot - Multiple Contacts
Need to add multiple RC numbers to one Hubspot contact for the SMS activity to select and not add manually per contact
2 votes -
Hubspot workflow
Sync the SMS workflow of Hubspot into Hubspot itself; Rc for Hubspot ; RC app.
2 votes@Altaf - this is potentially a great idea, but there is not enough information for us here to know precisely what you mean. Can you help flesh this out with more detail?
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Force call type/outcome for logged calls | RingCentral for Hubspot
A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.
4 votes -
Hubspot call recording
Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.
1 voteThis is now available through the native Hubspot integration. When calls are logged, we provide a link to the call, but we also register the playback URL so that the recording can be played back natively in Hubspot
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For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)
For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)
1 vote -
RC for Hubspot - Call Logs features
Is it possible to log calls in a hubspot immediately, and not after its completion, in order to indicate the necessary information in the contact?
2 votes -
Ability to monitor my employees using the Hubspot integration
Ability to monitor users using RC for Hubspot
1 vote -
Ability to show all calls on Hubspot Dashboard
I want all incoming calls to show Hubspot dashboard so that we will not miss any calls.
1 vote -
Ability to change subject or display in HubSpot
Some parts of the description and subject are totally unnecessary and messy because it's double information and the recording link. The ability to make it shortened and not expanded so long should be possible
1 vote -
RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)
Transfer live call to RingCentral Co-worker (warm, blind, to VM)
7 votesSo this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.
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Automatic Dial in Hubspot
i am looking for a solution that will automatically call through leads and then connect me to the ones that answer
1 vote -
Hopefully Ring central extension in HubSpot having a feature to identify the recipient what keypresses in IVR menu the caller's pressing.
This is useful for us and easy to identify our productivity as a team.
2 votes -
Call Audio Alert with Teams/ Hubspot integration
The Integrated apps Teams and Hubspot don't have the same features as the Ring Central APP. One Key Feature is the ability to set a direct dial number to silent, so it doesn't interrupt the conversation the agent is on. These apps are not fully integrated if this doesn't work
1 vote
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