126 results found
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Outbound Caller ID Switch Options on RingCentral for Microsoft Teams
If a user has numbers for multiple states and/or countries, it would make it easier if on the dial pad, the caller id number selected will have a drop-down option so that other numbers can be selected. The main RingCentral App has it. The other integrations should have it as well.
2 votes -
Teams Direct Routing - RingCentral Tab/App for common tasks
The request is for an app that can be deployed via the Microsoft Teams app gallery to add RingCentral controls to the side of the Teams client.
This app should do the following:
- Allow for SSO-Stay logged in-Give controls such as: Accept all calls -
Deny all calls - Do not accept queue calls
- Remote member management features like logging out of specific queues (this is available in native teams call routing functionality)
- Be available on mobile
These functions are not available in the Service Web page for an end user and popping out to the mobile…7 votes -
Teams dial pad integration (Non Direct routing)
Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.
5 votes -
Microsoft Teams to ring first in call handling
As Microsoft Teams integration is growing, where that is the primary endpoint to make and receive calls, Microsoft Teams (existing phone) should be able to be at the first position under call handling. In the situation where a customer needs 99.999% stability because their business depends on receiving and making calls, then they'd need the RC app open on their desktop in case the call never made it to MS Teams, therefore MS Teams would need to be number 1 in a sequential call handling list.
2 votes -
1 vote
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Integration with Symphony (O365, Teams, etc.)
The request is to integrate RingEX (both voice and video experiences) with Symphony.
1 vote
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