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27 results found

  1. Currently, users can only view same-day 'Voice Transcription' but not prior dates which will allow Quality Analyst, Managers, Supervisors, and Workforce Management to access the 'Voice Transcriptions' hence the feature request, thank you.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  2. We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.

    2 votes

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  3. Super Admin should be able to access voicemail recordings using the Call log report

    3 votes

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  4. When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.

    1 vote

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  5. The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.

    1 vote

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  6. Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.

    4 votes

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  7. Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.

    2 votes

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