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61 results found

  1. Is there a way to track devices that were in use over 6 MONTHS?

    2 votes
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  2. The ability for employees to have a view inside of the RC app of current calls waiting within a call queue. This gives the employees the ability to understand how many calls are waiting to be answered as well as understand how many other employees are available to take inbound calls.

    5 votes
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  3. Hi

    Customer is requesting if there is a possibility to combine RingEX and Nice Incontact reporting. As we know, there are some customers that are doing cloud connect from RC to CC. Additionally, there are also instance that the the call is with CC and it will be transferred to REX.

    With this, customer needs to generate report from both platform and manually combine those.

    We're seeking possibilities if this can be considered.

    2 votes
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  4. Adding a column for transferred calls in Performance reports (Calls) Analytics and who picked up the call.

    2 votes
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  5. If a site has a number directly assigned to it, a site admin with domain access to that site cannot move their own numbers to CX. While we prefer not to allow site admins with domain access to see or move every number, it would be beneficial if they could move their own number to CX instead of relying on a limited number of people to perform this task each time.

    2 votes
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  6. Currently, survey results for agents are accessible only to administrators, not supervisors. This limitation poses challenges for our clients, as supervisors require access to these results without being granted additional privileges.

    5 votes
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  7. Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics

    1 vote
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  8. ability to pull the Supervisor call shadowing data

    How many calls did Supervisors monitor
    How long did they monitor those calls for, etc.

    1 vote
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  9. create a role where user can see only selected extensions for call logs

    2 votes
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  10. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    is there a way in the RC app to delete some of the pages in a fax before i download them?
    do I have the option in the RC app to download all the received fax at once?

    3 votes
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  11. 1 vote
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  12. Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.

    2 votes
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  13. My employees are able to see the phone number of the person I am speaking and possibly their called id info. This is causing a problem when I am speaking on the phone with a confidential person about sensitive information. How can I keep these details from appearing to my employees.

    1 vote
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  14. To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
    Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report

    3 votes
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  15. We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.

    2 votes
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  16. We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.

    2 votes
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  17. Analytics Reporting access and Call queue admin access.

    Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.

    Is there a way to give this access to those users without giving them more permissions than what they need?

    9 votes
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  18. We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.

    Key details for the proposed report:
    - Identify missed calls
    - Track if these calls are returned by the same user
    - Filter for returns made within the same calendar day
    - Display data in an easy-to-read format (e.g., percentage of missed calls returned)

    1 vote
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  19. Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…

    1 vote
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  20. Would like to have the IP address of the user who is attempting to trigger a password reset to be able to identify whether a user is having some trouble or if this is an attempt from an outside source to access the account.

    10 votes
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