61 results found
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List of Users Created For More than 1 Year
To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report3 votes -
Call Queue - Remote Member Management
Customer wants to enable Call queue Routing and Call Queue - Remote Member Management
3 votes -
Call Tracking & Attribution
Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.
3 votes -
download reports to where transfered calls are sent automatically
When gathering report for a certain call and need to download the report to where the calls are being transfered to not be done manually but the data is automatically showing to where it was transfered
3 votes -
Adoption & Usage - Is there a way to track a device - phone being in use beyond 6 months
Is there a way to track devices that were in use over 6 MONTHS?
2 votes -
Combine for RingEX and CXone reporting
Hi
Customer is requesting if there is a possibility to combine RingEX and Nice Incontact reporting. As we know, there are some customers that are doing cloud connect from RC to CC. Additionally, there are also instance that the the call is with CC and it will be transferred to REX.
With this, customer needs to generate report from both platform and manually combine those.
We're seeking possibilities if this can be considered.
2 votes -
Add column for transferred calls and who picked up the call in Analytics PR
Adding a column for transferred calls in Performance reports (Calls) Analytics and who picked up the call.
2 votes -
Ability for an admin user with "Company Numbers" permission and an assigned domain role to move numbers to RingCX
If a site has a number directly assigned to it, a site admin with domain access to that site cannot move their own numbers to CX. While we prefer not to allow site admins with domain access to see or move every number, it would be beneficial if they could move their own number to CX instead of relying on a limited number of people to perform this task each time.
2 votes -
Custom Role
create a role where user can see only selected extensions for call logs
2 votes -
Summarize internal messaging/conversation in Ringcentral app like a chat transcript
Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.
2 votes -
Ability of the system to schedule a report to download company contacts attached to the numbers in use
We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.
2 votes -
TCR Audits
We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.
2 votes -
Work hours bulk user list
Ability to generate a list of work hours for all users.
2 votes -
Voicemails in call queue be restricted to one person at a time listening
Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.
2 votes -
Get full data of an account in a zip file
Ability or way to get all the account's data and obtain it in a zip file.
2 votes -
Would like to have physical technicians to work on my Deskphone
Customer would like to have a technician to come over to provision the phones for them personally.
2 votes -
Inbound calls that go to a Group shouldn't count as as multiple calls.
Inbound calls that go to a Group shouldn't count as as multiple calls. Currently when we are looking at answered calls, it is such a small percentage of our total inbound calls. It would be useful for that to count as 1 call so we have better metrics on actual calls coming into the business and then actual calls being answered or missed.
2 votes -
Ability to set Caller ID settings for all users in MS Teams
Currently, caller ID settings can only be set manually per user extension in MS Teams. Looking for an option to apply settings globally from the RingCentral admin portal since we have direct routing to MS Teams.
2 votes -
'Voice Transcription' reports available for prior dates.
Currently, users can only view same-day 'Voice Transcription' but not prior dates which will allow Quality Analyst, Managers, Supervisors, and Workforce Management to access the 'Voice Transcriptions' hence the feature request, thank you.
2 votes -
IVR prompts
The option to choose a male or female voice for the text to speech prompts
2 votes
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