587 results found
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Daily time frame call analytics
I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would like to be able to see an aggregated report for that month that is broken down on a daily basis of the exact number (not average) of incoming calls, and for a specific time frame in the day such as 7am-8am. I would be a happy camper if you got this implemented. Thanks!
3 votes -
Text Receipt Report
Report to detail text messages, sent, delivered, etc..
2 votes -
Performance Report Detail Trend
We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend
4 votes -
Ring Central Analytics - Performance Reports - Add Date Range: 5 Days or Mon.-Fri.
Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank reports and we'd like to eliminate.
4 votes -
SMS Report LOG required.
Daily, weekly and monthly logs of all SMS sent by agents and who they are sent to is required for proper auditing and in order to avoid unwanted activities.
10 votes -
View Caller ID and Talk Time on Live Reports
See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
5 votes -
Selecting specific time & date
In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.
1 vote -
Add Common Area Phones to RingCentral Analytics
It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
3 votes -
Downloading Peformance Reports - Hourly
You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.
1 vote -
International Calls Report please
Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
14 votes -
KPI - Average wait time Abandoned calls and Average wait time Answered calls
Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls2. Average wait time Answered only calls
11 votes -
Be able to display an accurate service level based on my hours of operation.
Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.
2 votes -
Tag or Mark Calls to be reviewed in the future
It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what their intention for calling us is.
1 vote -
Removing days from a report
my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this error and lets you view it all under 1 report.
1 vote -
Add Call Phases to download report
Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
2 votes -
User self performance reports
This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.
1 vote -
Analytics for Meetings Dashboard: Report Specifically For 1 Day Only
Current status:
- Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
- Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.Why is it useful
- Accurate data/information for reports that will be generated that targets daily performance.Who would benefit from it
- Everybody who is using RC, all of your Clients.How should it work
- In the clickable links, add yesterday.
- In the custom range, please allow the users to generate report for 1 day (same from and to…1 vote -
In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.
Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.
1 vote -
Reporting for internal messaging.
Need to be able to search a report for messages by employee.
3 votes -
Create a report to see the total call volume broken down by each hour of the day
Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
4 votes
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