578 results found
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Improve the Call Records Reporting
In Business Analytics, the Call Records default dashboard in the Business Analytics page does not have the same information as the Call Logs report. For example, it's missing calls and it doesn't report the forwarded numbers. All data, regardless of reporting tool, should tie-out.
1 vote -
1 vote
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Inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue or user extensions show outbound calls instead of inbound. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
2 votes -
Ability to add common area phones to call queue
I want to add common area phones to call queue ring group/member
3 votes -
Include the graph when downloading company number's in pdf file
It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file
4 votes -
Better texting options
Currently ring central does not allow everyone in the office to have access to text message to main phone number. We only have one phone number the customers call and text. All employees need to have access to reply to those text messages coming in. currenly only one extension can reply to those text message. we need all extensions and everyone in the office to be able to reply to those messages
1 vote -
call queue call pick up
Ability to see the missed calls for call pick up under call queue
1 vote -
View only mode in Business Analytics
Please create a view-only mode for Business Analytics for the dashboard owners (similar to the View Only mode in Live Analytics)
1 vote -
Perfomance Report (filter calls by searching for a number) to show calls received from Users, Call Queues, IVR
Customer would like to have the ability to on Perfomance Report by filtering calls by searching for a number to show all calls received from Users, Call Queues, IVR
1 vote -
View individual responses in calibration report
In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration
2 votes -
Transfer limit.
is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?
1 vote -
Hold Time shows as zero on Business Analytics and Talk Time not accurate
The customer wants to have the talk time duration accurately on the Analytics, whether separately or combined outbound and inbound.
Should have hold and transferred call duration correct for two users.
Also, if agent 1 transfers a call to agent 2, talk time should be 5 mins for agent 1 and 5 minutes for agent 2.3 votes -
RingCX Analytics Report
The customer wanted to add widgets that show the Tola number of calls in the queue/ Total hold time using the RingCX Analytics Dashboard.
1 vote -
RingCentral application can turn off status automatically
I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.
2 votes -
To have visibility to see the number of call per day per customer in Analytics
To have visibility to see the number of call per day per customer in Analytics
1 vote -
Ability to assign/share a User's direct number as a caller ID to other users
We would like to be able to share a user's direct number as a caller ID with other users.
2 votes -
Option to add Avg Abandon time in Performance Report.
This option is available in Live Reports so it should be available too in Performance Reports.
2 votes -
Performance Call Reports
For Call Reports in Performance reports, it would be best to show/include the user's extension number to easily identify which user made/received the call.
1 vote -
Generate a report where the call got disconnected. i.e., IVR Menu, Call Queue, User
• What issues is this solving for? Generating reports for calls being disconnected while on the IVR Menu prompts.
• How will the feature help customer’s processes? It will help determine how many calls are being disconnected while the IVR Menu prompt is playing.
• Who would benefit from it? The RingCentral customers.
• How should it work? When they go to the Analytics Portal > Performance Reports, there should be an option to see where the calls got disconnected. i.e., IVR Menu, Call Queue, Users1 vote -
Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User
Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User
2 votes
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