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Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User

Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User

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Maria Lorenza shared this idea  ·   ·  Report…  ·  Admin →
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  • Nicole commented  ·   ·  Report

    Looking for a way to quickly see auto receptionist calls vs. direct line calls and further, who answered when we have a call queue in place.

  • Mir commented  ·   ·  Report

    This will also be a helpful feature under the Performance Reports > Call tab to be able to download reports and see where the call was routed to.