95 results found
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Billing Dashboard
The new billing portal has demonstrated enhancements but I still feel it's lacking in functionality that most business owners would want to see more of.
trend management, especially with a contact center instance, I find it difficult to see the invoices over time and compare them month to month. Why isn't there a dashboard that can demonstrate this graphically, leveraging the filters you have there now as toggles?
Export/Download, currently this exists on an invoice by invoice basis which is fine; however, I imagine many of us would like the ability to export the billing list as its represented in…
5 votes -
Park off / transferred calls should consider as answered calls
please create an analytics where all answered call including parks off/transferred will be counted as answered calls. Since Transferred calls/ park on was considered as inbound calls, it should also count as answered by the next agent
1 vote -
1 vote
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Ability to see the call details down to the seconds
Would like to see the ability to see call details down to the second for more precise troubleshooting. For example, we can see a call comes in at 8:01AM but we're unable to find how many seconds after 8:01. I would like to see this broken down to 8:01:34 AM for example.
1 vote -
Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S
When downloading a report in CSV format, there should be an option to change the time format from seconds to hours:minutes:seconds (hh:mm:ss).
1 vote -
Performance Report for 1 -Year
extend the time range for 1 year or more instead of 6 month period
1 vote -
Live Reports on Wallboard direct weblink
We recently converted from Mitel and used Brightmetrics for reporting. We were able to create weblinks for the wallboards and unlike RingCentral, we didn't need to log in to view Live Reports. With RingCentral we now need to log into an account to view the wallboards and this makes it difficult to display them on a smart TV.
1 vote -
Call should not be detected as missed if it was answered elsewhere
Call should not be detected as missed if it was answered elsewhere
14 votes -
Report for Users Login, Usage and Activity on RingCentral app
Requesting to have a settings to run and export a report for user login, usage and activities on their RingCentral app.
3 votes -
Add a Report for Blocked Calls
Add a Report for Blocked Calls
1 vote -
All filters should be available in every report. Also, let’s add more detailed columns, like wait time and ring time, in the performance re
Please ensure that all filters are available across all reports to improve data accessibility and usability. This will allow users to customize their views based on specific criteria, making it easier to analyze the data effectively.
Additionally, incorporating more detailed columns in the performance report, such as wait time and ring time, will provide valuable insights into our operations. Understanding these metrics will help us identify trends and areas for improvement in our performance.
1 vote -
License type in All users list download report
Need to add "License type column" in All users list download report.
2 votes -
Ability to generate reports that track an agents status historically, like when they're available/not available.
Ability to generate reports that track an agents status historically, like when they're available/not available.
1 vote -
The ability to create a report from analytics to include total talk time instead of avg. talk.
The ability to create a report from analytics to include total talk time instead of avg. talk time. A few of the metrics that I track with my staff is outbound dials and total talk time. When creating a report with the widgets total talk time is currently not an option.
2 votes -
Business Analytics - Refused Calls
The current Business Analytics dashboard doesn't have Refused Calls
1 vote -
outbound live staff
Make the live report available to all users on dial pad next to hud, I need my staff to see how many outbound /inbound calls they have made all the time to meet expectations by end of the day.
1 vote -
let each user see their own live report
the ability for each individual user to see their own live report so they could track their own progress toward goals without looking at everyone else's calls
1 vote -
Send Subscription report twice a day
We want to have each sales rep emailed their call count report TWICE per day--once at noon for their morning call count, and once more at 4pm with their afternoon call count.
2 votes -
Remove abandoned calls where someone hangs up at 8 sec or less
Want to have abandoned calls removed from report - any calls where someone hangs up at 8 sec or less prior to answer
4 votes -
Make report cover sheets consistent across PDF, XLS and CSV outputs
I created a simple report to list 911 calls made by employees in the last month. I can download .CSV and .XLS output from Live Reports, and schedule the report in Subscriptions and receive .XLS or .PDF format output by email. Both LiveReports and Subscriptions should provide the same output format options. Additonally, the output produced by all three are different. Those should also be consistent. The .CSV just includes the data, the .XLS includes the data in one tab and the selection criteria in another tab. That selection criteria tab lists all the locations and 16,000 users. The .PDF…
1 vote
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