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436 results found

  1. Translate AI note to other language

    To have the option to translate AI note to other language

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Opacity control on floating keypad

    The floating keypad is brilliant especially for bulk calling but if it can be controlled to be transparent that would be great. We do not have to minimize every time to check what we are doing on its back which is most of the time of my work. You will find that lot of callers will need this feature.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  3. Ability to pull the Supervisor call shadowing data

    ability to pull the Supervisor call shadowing data

    How many calls did Supervisors monitor
    How long did they monitor those calls for, etc.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  4. Ability to create and export custom reports

    • Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as hh:mm:ss (hours:minutes:seconds).
    • Ensure this format is consistent across both CSV and Excel exports, allowing for accurate time analysis and easy integration with other tools and workflows.
    • Where relevant, support extended formats like [h]:mm:ss for durations exceeding 24 hours, as commonly used in timesheet and workforce data exports.

    Rationale:

    • The hh:mm:ss format is widely recognized and supported by both Excel and CSV parsers, ensuring that time values are correctly interpreted and easily manipulated in downstream analysis.
    • Many organizations rely on…
    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  5. Have the tags report that includes the specific skill involved.

    The tags report doesn't associate the specific phone skill with the tag. This is something we need.

    1 vote
    New  ·  0 comments  ·  LOB  ·  Admin →
    How important is this to you?

  6. tabular display in business reports

    As for now in the business analytics the costumer has only the option for graphical view ,if the want to see the tabular view the need to download the reports first .
    Costumer would like to have to tabular view added in there business analytic reports dashboard ,Also they requested to have the filter ,hourly ,day and weekly per extension added for this tabular form

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  7. RingCentral recognizes the language of the call and transcribes of the call are done in the language of the call

    RingCentral recognizes the language of the call and transcribes of the call are done in the language of the call. If a call is in Spanish, RingCentral transcriptions are in Spanish. Also offer the option to translate transcribes to English.

    1 vote
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  8. Analytics and call logs - Align the call logs and analytics in Salesforce

    We’ve noticed an issue with how call durations are being recorded in Salesforce via RingCentral.

    In our setup, call logs are attached to Salesforce tasks and are used to track KPIs. When a customer calls in and is placed in a queue (e.g. when the user is busy), the system records the call time from the moment the customer hears hold music. However, Salesforce is logging this total time rather than the actual duration of the conversation between the user and the customer.

    For example, in a recent call:

    The customer is in a queue, waiting for their contact, for…

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  9. Integration of ringcx calls in ringex analytics

    Integrations of all calls for ring cx in the ring ex analytics dashboard. For example for QoS informations of ring cx calls. an overview of incoming ring ex and ring cx calls.

    3 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  10. Report that shows user and the group they belong to

    Generate a report that shows user list and the call queue group they belong to

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Identity Verification report

    We need a way to run reports to know if any of our staff did the Identity Verification themselves. Hoping to have this feature under Analytics.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  12. Export Call Queue Details with Voicemail Notification Email

    Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
    Audit call queue configurations.
    Maintain an offline record of call queue settings.
    Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
    Quickly identify and update voicemail notification email addresses for multiple call queues.
    Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. auto saving chat options in video meeting

    we need an option to automatically save chats with ringcentral video meetings.

    2 votes
    New  ·  1 comment  ·  LOB  ·  Admin →
    How important is this to you?

  14. Custom Role

    create a role where user can see only selected extensions for call logs

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  15. Missed call should not be tagged on call queue as missed if picked up by a member on another call queue

    Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  16. inbound blocked/SPAM calls need to be counted seperatly from actual missed calls

    We need a report to separate inbound blocked calls / SPAM from actual missed calls.
    Right now analytics gives us a total of all missed calls including blocked/SPAM and this can affect our performance data.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Performance Reports for Message-Only Extensions

    Include Message-Only Extensions in performance reports for analytics.

    10 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  18. User List Incoming Call Set up Report

    Admin should have a way to see how each of the user extension incoming call settings was set up via report or downloading the user's list.

    Since we have accounts that would like to be able to see via list or report if any of their agents added a call forwarding to their user extension. This will provide admins better control when it comes to monitoring how their agents are manipulating their user extension incoming call settings.

    This report should show the admin if the user extension uses call forwarding, custom rules, and even a mobile phone that was added…

    7 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Purchase Mobile number from Germany

    Customer would like to have the ability to purchase mobile numbers from Germany.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    is there a way in the RC app to delete some of the pages in a fax before i download them?
    do I have the option in the RC app to download all the received fax at once?

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?
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