← RingCentral Ideas

Settings and activity

21 results found

  1. Out of office auto reply to text messages

    112 votes
    Planned  ·  18 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Cameron supported this idea  · 

  2. Give administrators the ability to report on text messaging (number sent/received, and even view the text)

    29 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Cameron supported this idea  · 

  3. There should be a Text messages dashboard in the performance report tab

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Cameron supported this idea  · 

  4. Ringcentral Texting Report

    3 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Cameron supported this idea  · 

  5. text report

    4 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Cameron supported this idea  · 

  6. Add text message reporting/tracking in call log or Analytics

    10 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Cameron supported this idea  · 

  7. Text message reporting metrics

    3 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Cameron supported this idea  · 

  8. File folder structure for team files

    2 votes
    Under Review  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Cameron shared this idea  · 

  9. Remove ability to Unsubscribe from Business Analytics Subscriptions

    1 vote
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Cameron shared this idea  · 

  10. Recording only 1 side of the conversation please

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Cameron commented  · 

    We'd like the ability to record one side of our phone calls. For example, we'd like to record our employees outbound calls, but only our side, not the customer's side. This would prevent us from having to annouce that the call is being recorded on an outbound call. Thank you!

  11. Select individual days for scheduled reports

    5 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cameron shared this idea  · 

  12. Reports to be edited by others

    19 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Cameron shared this idea  · 

  13. Analytics regarding Text Messaging/SMS

    228 votes
    Future Consideration  ·  27 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Cameron commented  · 

    We'd like to be able to track SMS texts sent and received in Business Analytics in additional to phone calls.

  14. Need ability to drill down a report in Business Analytics by Site and then Department

    7 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cameron shared this idea  · 

  15. Need option to schedule reports in Business Analytics with PDF

    71 votes
    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Cameron shared this idea  · 

  16. Centralized Management of Analytics reports and Analytic Subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Download SMS content

    70 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Contacts on MacOS app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  19. Decline a incoming call with a text message

    39 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

  20. Retain Caller ID information regardless of blind/warm transfer type

    193 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

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