Settings and activity

21 results found

1. Out of office auto reply to text messages

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   Planned  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Cameron supported this idea  ·  Mar 27, 2024

2. Give administrators the ability to report on text messaging (number sent/received, and even view the text)

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cameron supported this idea  ·  Mar 27, 2024

3. There should be a Text messages dashboard in the performance report tab

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cameron supported this idea  ·  Mar 27, 2024

4. Ringcentral Texting Report

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cameron supported this idea  ·  Mar 27, 2024

5. text report

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Cameron supported this idea  ·  Mar 27, 2024

6. Add text message reporting/tracking in call log or Analytics

   9 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cameron supported this idea  ·  Mar 27, 2024

7. Text message reporting metrics

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   Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cameron supported this idea  ·  Mar 27, 2024

8. File folder structure for team files

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   0 comments  ·  Events & Video » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Cameron shared this idea  ·  May 6, 2022

9. Remove ability to Unsubscribe from Business Analytics Subscriptions

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   0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Cameron shared this idea  ·  Oct 23, 2023

10. Ability to record one side of phone calls

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Cameron shared this idea  ·  Oct 30, 2023

11. Select individual days for scheduled reports

    4 votes

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    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cameron shared this idea  ·  Apr 5, 2023

12. Reports to be edited by others

    16 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cameron shared this idea  ·  Sep 21, 2023

13. Add texting to Business Analytics reporting

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cameron shared this idea  ·  Nov 9, 2023

14. Need ability to drill down a report in Business Analytics by Site and then Department

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cameron shared this idea  ·  Sep 22, 2023

15. Need option to schedule reports in Business Analytics with PDF

    55 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cameron shared this idea  ·  Sep 19, 2023

16. Centralized Management of Analytics reports and Analytic Subscriptions.

    10 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Download SMS content

    34 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Contacts on MacOS app

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Decline a incoming call with a text message

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Retain Caller ID information regardless of blind/warm transfer type

    132 votes

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    1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later This feature does not work with Cisco or Yealink phones. This feature has not been formally tested on Mitel phones, it may or may not work.

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later… more