← RingCentral Ideas

Settings and activity

31 results found

  1. Backup and Restore Point for Admin Portal setup data.

    19 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
    Jonathan supported this idea  · 

  2. call screening

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonathan supported this idea  · 

  3. Customize data retention

    43 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonathan supported this idea  · 

  4. ability to remove/gray out call queue status toggle for call queue members when not allowed in service web

    12 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  5. Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  6. Join RingCentral Video via mobile browser on iphones

    1 vote
    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  7. Leave a group SMS

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  8. See call history of users we monitor via the RingCentral app

    12 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jonathan commented  · 

    Hi team,sending this request on behalf of a customer. They would like to have the ability to check on other users' call log from the RingCentral app. Currently, this is possible when admins check on the admin portal or when managers of user groups would check on the call log of their members from the admin portal. They would just like the same option to be available from the RingCentral app.

  9. bulk factory or password reset the phone devices

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  10. RingCentral Video participant list report

    1 vote
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  11. Extract SMS

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jonathan commented  · 

    Extract SMS log with message content as an admin for all or specific users.

  12. Add average handle time to business analytics' table section for users dashboard

    6 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  13. Identify a saved contact using the company name

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  14. Create threads from messages

    147 votes
    14 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jonathan commented  · 

    Reply to a message in a collapsible sub-thread

  15. Add external call forwarding option to custom rule at auto-receptionist

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  16. Increase or remove SMS storage limit of 5000 per folder

    20 votes
    6 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  17. Intercom feature for PBX federated accounts

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Jonathan shared this idea  · 

  18. Smart Routing Caller ID Number using Embedded App

    8 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?

  19. Add an attachment (files, images, etc.) using HVSMS

    7 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?

  20. Show the original inbound display information in call queue overflow

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
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