Settings and activity

27 results found

1. Would like to have an option to just end the call if no one answers

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Dec 17, 2024

2. Looking for an option/feature for the mobile app to be set to only ring (turn on notification) when the user is in a particular location.

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Dec 17, 2024

3. Attaching pdfs to the text messages

   28 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Dec 12, 2024

4. Increasing the return time of Call Park from 5 minutes to 10 minutes.

   15 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Dec 9, 2024

5. Allow to configure two factor authentication method per user

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Dec 5, 2024

6. Auto-Answer Calls

   26 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Oct 8, 2024

7. Option to download automatic call recordings in bulk and WAV file

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Oct 4, 2024

8. Grant RingCX customers access to enable/disable countries for international calling.

   3 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jessa shared this idea  ·  Aug 28, 2024

9. Automatic hold for warm transfers using integrated phone

   21 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jessa supported this idea  ·  Aug 2, 2024

10. Call queue manager Analytic reporting

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  Jul 15, 2024

11. Roles & Permissions -- Allow Call Recording Access To Specific Site Only

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa supported this idea  ·  May 17, 2024

12. Presence feature. Need the ability to answer a call after it was forwarded to another extension.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jun 26, 2023

13. When a user locks their computer, the customer would like DND to be automatically activated.

    2 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jessa commented  ·  Jul 13, 2023  ·  Edit…  ·  Delete…

    I was wondering if we could put in a request for a feature, where if the laptop is locked (windows + L) then could there be an option to put the users on Do Not Disturb or take them out of the call queue?

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14. Pause/Mute Recording Option for Internal Calls

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jul 25, 2023

15. Force Log-out due to Inactivity

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jessa commented  ·  Aug 23, 2023  ·  Edit…  ·  Delete…

    Current Behavior: For security reasons, the user will be forced log-out due to inactivity for 14 days.Desired Behavior: Customer to have the option to manage application behavior, an option to set a longer time before users be forced logged-out from the mobile app

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16. Call Log synchronization between Desktop App and Deskphone Unify CP600

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Sep 20, 2023

17. Update the list of local mobile numbers included in the Domestic rates

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Jul 5, 2023

18. Add Download option in the queue call details page of Business Analytics

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Jessa shared this idea  ·  Nov 14, 2023

19. Feature Request - Automated Custom Rules for Annual Announcements

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Enable SMS for UK numbers

    87 votes

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    Future Consideration  ·  32 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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