Need Unique inbound call analytics on the analytics graphs
It would be nice to have a column showing how many unique inbound calls came in on a call que and answered by a user.
6
votes
Jason
shared this idea
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Joshua
commented
I share this request, but related to outbound calls. In the performance reports, I need to filter how many unique phone numbers received outbound calls from us. We need to track the number of people called, not the total number of outbound calls placed.