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  1. Reporting and Analytics

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Harwin supported this idea  · 

  2. Analytics should not states calls are missed when it was answered

    6 votes

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    Needs More Information  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Harwin commented  · 

    In RingCentral analytics reports, calls that are forwarded are currently classified as “Missed” under the extension that initiated the forwarding. As a result, the report counts these calls as missed, even though they were answered from another extension.

    We request that the result classification for forwarded calls be revised. Specifically, calls that are forwarded and subsequently answered by another extension should not be categorized as “Missed.” The “Missed” status should be reserved exclusively for calls that were not answered

  3. Customized CNAM for internal calls without changing user details

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Harwin shared this idea  · 

  4. Disable automatic call recording announcement, while the call is on hold or from park calls.

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Allow incoming calls to route the call directly depending on the user's contact list

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Harwin supported this idea  · 

  6. shared personal contacts

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Admin →
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    Harwin shared this idea  ·