Settings and activity

120 results found

1. RingSense Showing Reversed CallerID information

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 30, 2026

2. Ability to Add Call Queue Extension on HUD

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 26, 2026

3. automatically detect RoboCalls

   8 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 24, 2026

4. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   34 votes

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   New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 24, 2026

5. configurable change time of presence status to inactivity

   102 votes

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   Under Review  ·  22 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 19, 2026

6. Retrieve Call Recording When Smart ACR Is Enabled

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Mar 9, 2026

7. SMS Message Log from a direct phone line

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 26, 2026

8. The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style.

   8 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 26, 2026

9. i would like to show the number of pages per fax sent and received under call log

   16 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan supported this idea  ·  Feb 10, 2026

10. Fax usage: number of page used per year

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Feb 10, 2026

11. Number of outbound fax pages can be check on the call logs

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Feb 10, 2026

12. ability to check audit trail for more than 180 days

    25 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Feb 5, 2026

13. Transferring Daily Report Subscription

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Ryan shared this idea  ·  Feb 2, 2026

14. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    147 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jan 28, 2026

15. SMS CNAM

    28 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jan 15, 2026

16. Role members Site selection in role setting. ability to select sites

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    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Jan 12, 2026

17. Option to Correct AI Receptionist Voice Pronunciation

    15 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 29, 2025

18. AI Receptionist Voice Response

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 29, 2025

19. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 18, 2025

20. Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan supported this idea  ·  Dec 2, 2025