Settings and activity

135 results found

1. Add the ability to enable/disable the AI Notes feature on transferred calls.

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Nov 19, 2025

2. Give an option to allow an ad-hoc conference calls to continue if the host drops

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Nov 18, 2025

3. Auto Assign New Users to HUD

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Nov 13, 2025

4. IP Phone Do Not Disturb And Ring Groups

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Oct 27, 2025

5. Muliticast paging should be a default setting or simple option to enable

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Oct 22, 2025

6. To be able to add an external number in the call queue

   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Oct 13, 2025

7. Call waiting for TELUS Business connect

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 29, 2025

8. Exporting detailed call logs

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 23, 2025

9. Enable Group SMS/MMS Support for Phone Numbers Using Sinch

   23 votes

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 18, 2025

10. Able to create ring group for App and Desk phone

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jul 24, 2025

11. SMS Text notification ATT

    23 votes

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    New  ·  4 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jul 7, 2025

12. Recover call recordings for past 90 days

    105 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jul 3, 2025

13. Option to Edit Call Handling and Forwarding on user template

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jul 1, 2025

14. Allow to receive faxes without the deskphone ringing whatever preferred set up the customer wants to the user extension

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 27, 2025

15. phone will not ring if fax is forwarded to extension

    4 votes

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    1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 27, 2025

16. Notification after missed call to AI Receptionist when call forwarding is enabled to it

    5 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 27, 2025

17. Add Presence On SharedLines

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 16, 2025

18. Ability to access the call recordings through RingEX Analytics

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 13, 2025

19. Add the option to export AI notes and transcripts through the admin portal

    37 votes

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    New  ·  4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Jun 6, 2025

20. disable notifications when logged out on the mobile app

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  May 30, 2025