Interaction Volume Trending in Historical Reports
A Historical Report that would show interaction volume by hour throughout the day in RingCX. This report would assist in understanding staffing levels throughout the day, and determining best times for lunch periods, breaks, meetings, etc.
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Carrie
shared this idea
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Hello Carrie,
This should be a relatively simple report to build.
You can also turn it into a graph.
Does this address your inquiry?
