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Settings and activity

13 results found

  1. configurable change time of presence status to inactivity

    84 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Hilary supported this idea  · 

  2. bye

    21 votes

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    New  ·  2 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Hilary commented  · 

    This capability would be very valuable to us for when clients complain that one of our agents hung up on them.

    Hilary supported this idea  · 
    Hilary shared this idea  · 

  3. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

    30 votes

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Admin →
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    Hilary shared this idea  · 

  4. Feature Request: Audit Trail Access for Users with Assigned Role Domains

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hilary shared this idea  · 

  5. Emergency Setup for Outages

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Hilary supported this idea  · 

  6. Feature Request: Separate Permissions in Roles for Monitoring Groups and Call Queues

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hilary shared this idea  · 

  7. Feature Request – Customizable User Manager Permissions for User Groups

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hilary supported this idea  · 

  8. Be able to modify permissions when creating Custom Role

    4 votes

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    0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Hilary supported this idea  · 

  9. Custom Role

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Hilary supported this idea  · 

  10. Creating new Role for Billing Invoices & device inventory details without purchase option.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hilary supported this idea  · 

  11. Add Granular Read/Write/Delete Role Permissions

    20 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Hilary commented  · 

    Nick, this is a great idea. It is more likely that RingCentral will implement this idea if more people vote for it. See if you can get some of your users to vote for this.

    Hilary supported this idea  · 

  12. Check IP address in the admin portal

    16 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Hilary commented  · 

    You can see the IP address of the user in Analytics/QOS/Calls. The information is in the downloaded file from that screen. This report also tells you the user agent.

  13. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Hilary commented  · 

    Along this same request, I would like to see a permission in Roles that can be selected to give a user the ability to see all users in analytics without the need to give them the permission to make changes to users. Currently, User Management/Users must be turned on in Roles for all users to be visible in analytics. This also grants the access to make changes to users which I do not want.

    Hilary supported this idea  ·