Within the Quality of Service module, after selecting an extension, there is a graph labeled "Call Legs and Quality" that displays a user’s outbound call volume hour by hour. The ability to click on each bubble and view detailed call logs for that specific hour is extremely valuable.

Our B2B team would greatly benefit from having this same visualization available as a live widget within the Live Reports dashboard. A real-time, hour-by-hour view of outbound call activity by user would allow managers to quickly identify call volume trends throughout the day without navigating into individual extensions.

Ideally, this widget would also be configurable for individual dashboards, giving team members visibility into their own outbound call activity. This would promote self-accountability, better time management, and proactive performance tracking, while keeping recruiter and manager views aligned.

Additionally, it would be extremely helpful if the time range could be set to a work-week view (e.g., Monday–Friday) rather than defaulting to the “last 7 days,” which does not always align with operational or performance tracking needs.

This enhancement would support:

• Real-time visibility into individual and team outbound call activity
• Clear identification of time management and productivity gaps
• Consistent performance coaching using hour-by-hour data
• Recruiter self-service insights into daily and weekly call expectations

Having this data available live, with a configurable work-week time frame, would significantly improve operational oversight, transparency, and performance management.