Allow Managers to Access Analytics and Call Logs for Specific Users Only
I would like to request the ability to assign granular permissions that allow a manager to view the performance analytics and call logs of a specific user only, without granting access to other users’ data.
Currently, access permissions appear to be broader in scope and do not allow restriction to a single specific user. Having this feature would improve data privacy, role-based access control, and managerial oversight while maintaining security and confidentiality across the organization.
This enhancement would be highly beneficial for organizations that require structured reporting lines and limited data visibility based on hierarchy.
For example:
Samin Maestro (Ext. 120) is the head of Jonathan Maestro (Ext. 128).
Samin should be able to:
• View Jonathan’s analytics only
• View Jonathan’s call logs only
This would improve role-based access control and ensure managers can monitor their direct reports without accessing other users’ data.