Summary:
Request to restore the ability to define a default team or fixed users when using the “Ask an Expert” feature in RingEX (REX), instead of relying solely on manual user search.

Current Behavior:
At present, when using the “Ask an Expert” feature:

Users must manually search for an expert by name
There is no option to predefine or assign a default user or team
The previous functionality allowing team-based or fixed-user assignment is no longer available

Problem:
The removal of team and default user assignment creates inefficiencies and reduces usability, especially for organizations with structured support workflows.

Key challenges include:

Agents must manually search for the correct expert each time
Increased handling time during live interactions
Higher risk of selecting the wrong user
Lack of consistency in routing inquiries to the appropriate team
Loss of streamlined workflow that previously existed with team-based routing

Proposed Enhancement:
Reintroduce and enhance the legacy functionality with the following options:

Option 1:
Allow administrators to define a default team for “Ask an Expert” requests

Option 2:
Allow assignment of specific default users (fixed recipients)