Performance reports customization The ability to generate a report excluding all Internal calls. Call direction is set to Inbound/Internal by default. 1 vote Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Johnsilou shared this idea · Jul 14, 2026 · Report…Report… · Edit… · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating New · Jul 14, 2026 Tweet Add a comment… Remove Attachment Attach a File We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Post comment Submitting... An error occurred while saving the comment