Please add an 'Available Time' / 'Unavailable Time' metric to the Agent Details widget, showing total time in each status per agent per day. 1 vote Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Stacey shared this idea · Aug 11, 2026 · Report…Report… · Edit… · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating New · Aug 11, 2026 Tweet Add a comment… Remove Attachment Attach a File We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Post comment Submitting... An error occurred while saving the comment