Product Area
RingEX (Admin Portal & Analytics)

Problem Summary
There is currently no report in the Admin Portal or analytics suite that identifies which extensions have active Custom Answering Rules. Administrators must manually open and check every individual User, Site, and Call Queue extension to review routing logic, creating significant operational friction during routine audits.

Proposed Solution
Introduce an account-wide report or filter within the Admin Portal that detects active Custom Answering Rules and allows administrators to export the findings.

Key Requirements

Multi-Level Scope: Capture custom rules configured across Users, Sites, and Call Queues.

Export Functionality: Download results in CSV or Excel format.

Core Data Fields: Extension Name, Extension Number, Extension Type, Rule Name, Schedule, and Forwarding Condition.

Business Value

Admin Efficiency: Replaces hours of manual checks with a single report.

Governance: Simplifies phone system compliance and routing audits across accounts.

Support Reduction: Minimizes support tickets created solely to verify backend configuration data.