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Settings and activity

12 results found

  1. Speed dial/Soft key option available for users in the Admin portal under Presence settings

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Khevin supported this idea  · 

  2. Expanded Analytics for Unresolved Calls in AIR (AI Receptionist)

    1 vote

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    New  ·  1 comment  ·  RingSense & AI » AI Receptionist  ·  Admin →
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    Khevin shared this idea  · 
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    Khevin commented  · 

    https://support.ringcentral.com/article-v2/intro-to-ai-receptionist-analytics.html?brand=RingCentral&product=RingEX&language=en_US

  3. Archive Internal Messages

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Khevin commented  · 

    Customer under:
    Case 29589664

    is looking for this feature

    Khevin supported this idea  · 

  4. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Khevin supported this idea  · 

  5. Request to Disable "Press Decline to Send to Voicemail" Prompt in RingCentral App

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Khevin supported this idea  · 

  6. Feature Request: Notification for Email Addresses Added to Bounce DB

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Khevin supported this idea  · 

  7. Notification for Email Addresses Added to Bounce DB

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Khevin commented  · 

    Request Summary:
    The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.

    Business Impact:
    Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.

    Requested Feature:

    Notification (email alert or dashboard flag) when an address is added to the Bounce DB

    Optional: A report/log showing recent entries to the Bounce DB for monitoring purposes

    Please review and let us know if this is feasible for future enhancement.

    Khevin supported this idea  · 

  8. Phone Directory report to show the list company number here on my end

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Khevin supported this idea  · 

  9. Shared SMS were multiple users can receive and send SMS on specific number

    1,354 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.


    Thank you!

    Khevin supported this idea  · 

  10. A generic password for easier access of devices via GUI

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Khevin supported this idea  · 

  11. Removal of Full-Screen mode under Gallery View (RCV)

    3 votes

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    New  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Khevin commented  · 

    Jason Case 27752657, explained in detail the issue. Please consider his request for review and was instructed to open a case for to us:
    Connor.herbert@ringcentral.com
    Dwatt.contractor@ringcentral.com
    Consulted local T3 provided: > https://wiki.ringcentral.com/display/~karen.porras/Feature+Request+Process#expand-Note1CaseDocumentation

    Khevin shared this idea  · 

  12. RingCentral APP AI Notes on Max Agent

    2 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Khevin shared this idea  ·