Track and Report Time Spent in DND in RingEX
Current Limitation:
RingEX does not provide a way to track or report how long an agent remains in Do Not Disturb (DND) status.
Requested Enhancement:
Provide reporting that captures when users enter and exit DND, the duration of each occurrence, and the total time spent in DND within a selected date range. Include filters by user, team, and date, along with an export option.
Business Impact:
Without DND duration reporting, supervisors have limited visibility into agent availability, making it difficult to evaluate staffing coverage and identify extended periods of unavailability.
Expected Outcome:
Authorized supervisors and administrators can review historical DND activity to support staffing decisions and availability management.
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Adriane Bartholomew
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