70 results found
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List of Users Created For More than 1 Year
To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report3 votes -
Summarize internal messaging/conversation in Ringcentral app like a chat transcript
Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.
2 votes -
call log detailed information
Adding detailed call logs to include forwarding information would be a valuable enhancement. In this scenario, the call log would display:
Dialed: Ext. 103
Forwarded to: Ext. 102
Answered by: Ext. 102This provides a clear trail of the call's path, improving transparency and helping users understand how their calls are being routed and handled within the system.
5 votes -
Percentage of callers for longer wait time
Adding percentage of Callers each month for longer than 15 minutes wait to have their call answered in Analytics
1 vote -
Call Queue - Remote Member Management
Customer wants to enable Call queue Routing and Call Queue - Remote Member Management
3 votes -
Ability to search for a call by number - either incoming or outgoing
When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.
18 votes -
reporting to show who is the manager of all call queues
The customer would like to be able to generate a report showing who the manager of each call queue is.
5 votes -
Ability to pull the Supervisor call shadowing data
ability to pull the Supervisor call shadowing data
How many calls did Supervisors monitor
How long did they monitor those calls for, etc.1 vote -
Ability of the system to schedule a report to download company contacts attached to the numbers in use
We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.
2 votes -
TCR Audits
We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.
2 votes -
Call Tracking & Attribution
Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.
3 votes -
it is best to sign in only using my password and to not have to enter a code via email of phone call to access my account
Please allow sign in without needing to receive one time pin
1 vote -
Work hours bulk user list
Ability to generate a list of work hours for all users.
2 votes -
Ability to generate reports who joined the audio conference via a dial-in
Ability to generate reports who joined the audio conference via a dial-in
4 votes -
Hide my information about who I am speaking with from incoming calls
My employees are able to see the phone number of the person I am speaking and possibly their called id info. This is causing a problem when I am speaking on the phone with a confidential person about sensitive information. How can I keep these details from appearing to my employees.
1 vote -
BT CLOUD: IVR Key Presses (Analytics)
BT CLOUD: Be able to see what IVR key presses are being pressed on Analytics>Performance Report.
4 votes -
Add physical addresses to reports as a tab
When a large account with multiple office locations or remote workers, there is no report that would allow us to provide the address for all customers if entered. Our reports can filter by "ship to address" but if the user has a softphone or a BYOD device this field is blank. This would help our teams perform a multitude of internal audits with this option.
12 votes -
Voicemails in call queue be restricted to one person at a time listening
Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.
2 votes -
Get full data of an account in a zip file
Ability or way to get all the account's data and obtain it in a zip file.
2 votes -
Same-Day Missed Call Return Report
We'd like to propose a new analytics report feature that tracks whether users return missed calls within the same day. This report would provide valuable insights into our team's responsiveness and help improve our customer service metrics.
Key details for the proposed report:
- Identify missed calls
- Track if these calls are returned by the same user
- Filter for returns made within the same calendar day
- Display data in an easy-to-read format (e.g., percentage of missed calls returned)1 vote
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