29 results found
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Custom Rule for Call Queue, ability to transfer to other device
I'd like to know if it's possible to set up a Call Rule that says if a call comes from an extension number then only ring my computer and nothing else.
2 votes -
download reports to where transfered calls are sent automatically
When gathering report for a certain call and need to download the report to where the calls are being transfered to not be done manually but the data is automatically showing to where it was transfered
2 votes -
'Voice Transcription' reports available for prior dates.
Currently, users can only view same-day 'Voice Transcription' but not prior dates which will allow Quality Analyst, Managers, Supervisors, and Workforce Management to access the 'Voice Transcriptions' hence the feature request, thank you.
1 vote -
Customize Time in Performance Reports
We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.
2 votes -
Super Admin should be able to access voicemail recordings using the Call log report
Super Admin should be able to access voicemail recordings using the Call log report
3 votes -
Ability to search for a call by number - either incoming or outgoing
When a client states "I tried to call but no one answered" I would like to be able to search for their number to see that they actually called our number.
1 vote -
Option to delete sms log report
The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.
1 vote -
Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)
Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.
4 votes -
Read Only QoS dashboard that can be access through a link on customer Intranet page
Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.
2 votes
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