729 results found
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View individual responses in calibration report
In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration
2 votes -
ability to generate phone usage if the person is
Give an option to generate reports for user extension phone time not including their unavailable time with forwarded calls/and VM
1 vote -
Blocked Calls Visibility
Please consider providing some kind of visibility in call logs for the calls you block. Our issue is that the blocking is apparently too aggressive and effectively preventing many healthcare facilities from sending us faxes. Our staff have been sending us complaints such as "lots of places telling us the faxes are not coming through and are failing" but call logs show nothing. Note that fax is widely used in healthcare because many email systems are not HIPAA compliant.
2 votes -
Customize the details that will show in the downloaded user list file.
The capability to select what details will show on the downloaded user list file.
2 votes -
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
Filter out a specific skill in the custom reports and do it in multiple reports at the same time
1 vote -
Generate Report based on Caller ID Number
We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.
12 votes -
Have persons name on the recording when it is downloaded to my recording file
I have to keep all recordings for a 10 year period for Medicare.
Having the persons name on the recording before being downloaded would save alot of time1 vote -
option to view individual SMS logs for non-admin roles
Is there any way to give a user (manager) access to run her own SMS Logs reports, same as she does with Call Logs, but without giving her admin rights?
4 votes -
Option to have the Include attachment for voicemail notifications be enabled by default.
I would have preferred to not have a hidden menu at this section in the user configuration AND to also have it in the RC desktop or web app"
1 vote -
Option to add Avg Abandon time in Performance Report.
This option is available in Live Reports so it should be available too in Performance Reports.
3 votes -
Business Analytics - Average Speed of Answer per Queue
Business Analytics - Queues currently has Average Speed of Answer for the KPI Widget, but not for the Table Widget.
Average Speed of Answer is also availabe in Performance Reports.
Please vote to get Average Speed of Answer added to the Business Analytics - Table Widget for Queues.
Thanks,
3 votes -
Receive SMS only
Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.
2 votes -
Select multiple users in the reports call log
Add the option to select multiple users in managing call logs in the reports.
4 votes -
automated fax
Enable to receive fax from a auto-generated fax from a phone number. We tried to use the RingCentral phone numbers to received the fax but we are not able to receive it. The number was use to send the fax is unknown as we never receive any from the sender itself.
1 vote -
Improve exporting of data for RingCentral chats/conversations
At the moment, we are limited to adding up to 10 users or 10 teams per data export request of company chats. We would like to have an option to add as much users as we want when exporting conversations/chats to expedite data collection.
1 vote -
Analytics Report that includes both calls from RingCentral and Contact Center
We would like to have access to both reports of calls from RingCentral and Contact Center in a single page on the analytics portal.
1 vote -
2 votes
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Outbound Caller ID information in Perfomance Report
I need assistance in identifying the caller ID on the performance report.
3 votes -
Use Nomadic 911 For Location Information
Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.
6 votes -
Agent State Log in Analytics Live Report
It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.
13 votes
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