635 results found

1. Agent Activity Report

   Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, but having a retrospective could help determine why missed calls occurred and help pinpoint tech issues when multiple VoIP services are being used congruently.

   11 votes

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2. Centralized RingCentral Data Retention

   Summary:
   This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
   Problem:
   The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
   Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail can be time-consuming and inefficient.
   Manage data retention: Enacting data retention policies or deleting unwanted data becomes more complex when information is dispersed across various folders.
   Proposed Solution:
   We propose the development of a centralized folder structure for RingCentral data retention. This would involve:
   Creating a dedicated folder: A new folder named "Data Retention" or a similar term could be established at the top level of a user's account hierarchy.
   Automatic data routing: All call recordings, voicemail messages, and potentially other designated data types would automatically be saved within this central folder upon creation.
   User control: Users should have the ability to further organize data within the central folder by creating subfolders based on specific criteria (e.g., date, project, call participant).
   Benefits:
   Improved organization: A centralized folder structure would significantly enhance the organization of retained data, making it easier for users to locate specific recordings and messages.
   Simplified data management: Implementing a central repository would streamline data retention management tasks such as applying retention policies and deleting unwanted data.
   Enhanced user experience: A centralized system would provide a more intuitive and user-friendly experience for managing retained data within RingCentral.
   Call to Action:
   We encourage the RingCentral team to consider this feature request and its potential benefits for user experience and data management efficiency. We believe a centralized data retention system would be a valuable addition to the RingCentral platform.
   Additionally:
   This feature request can be submitted on RingCentral Ideas (https://ideas.ringcentral.com/) to gather broader user interest and support.
   Specific data types beyond call recordings and voicemail messages can be included in the request based on user needs and potential future functionalities.

   Summary:
   This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
   Problem:
   The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
   Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail… more

   1 vote

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3. RCCC: DFO Reporting Request

   Omni Hotels is requesting an enhancement to the Digital Reporting for DFO in RCCC to include Date/Timestamp of when a DFO Case is closed. This is not available in the current available reporting.

   3 votes

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4. Comprehensive Report for List of All Users in the Account and Changes and Devices Information please

   Comprehensive Report for List of All Users in the Account1. Complete user list with their current Caller ID information in RC app2. Custom greetings and VM changes with their transcription/text content3. Modification information - when, what, and who made the changes

   19 votes

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5. Minute Counter Visibility

   Minute counter for every statusieAvailableUnavailableOn Break

   3 votes

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6. Disable session timeouts for Live Reports

   Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address https://analytics.ringcentral.com/ goes to the authorize screen. I currently have session time maxed to 24 hours. Please help otherwise our Live Reports license is useless to us and its not cheap.

   6 votes

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7. More detailed and accurate performance reports

   There discrepancy between performance reports queue and users queue
   There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the number on the total calls under the user on the same queue is less.
   If we have a visibility to see the reason of the answered calls vs the total calls on the call queue user tab on analytics it will be beneficial for the customers that is managing the calls that is going to the queue and the user

   There discrepancy between performance reports queue and users queue
   There are some that is matching on for the answered calls and the total calls if we add the number of transfer but there are some that the number of the answered calls versus the number on the total calls under the user on the same queue is less.
   If we have a visibility to see the reason of the answered calls vs the total calls on the call queue user tab on analytics it will be beneficial for the customers that is managing the calls that is going to the… more

   9 votes

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8. Generate Volume / % of abandoned calls and volume of calls received outside working hours

   I need to generate a report from our switchboard, to find out the following over the last 6 months:

   1 vote

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9. Video Recording - Daily/Weekly/Monthly Reports

   Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.

   3 votes

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10. Add "Forwarded To" information to an Analytics report.

    Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.

    3 votes

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11. Request to have the option to download the report under the Business Analytics report

    Request to have the option to download the report under the Business Analytics report

    2 votes

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12. Analytics and Reporting Needs for FWD, International and Log Running Calls.

    I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls

    2 votes

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13. call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received

    call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more

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    1 vote

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14. Agent State Log in Analytics Live Report

    It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.

    5 votes

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15. Saved Performance reports and Subscriptions can only be accessed by the user who created them

    Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics portal.

    24 votes

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16. App Adoption Report

    It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins to identify non-compliant users.

    4 votes

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17. Report Subscription Customization

    For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.

    3 votes

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18. Export of expanded call flow in Performance Reports

    It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."

    3 votes

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19. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes

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20. bring back call volume and queue monitor

    You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing

    2 votes

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