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682 results found

  1. Please change the "info" message on Analytics

    Customer called in because of the info "data for deleted numbers is stored for 6 months" is just a reminder". Customer thinks that their phone number was deleted because of that. Customer doesn't like the message. It would be best to put at least a warning or a reminder for this type of info so customer won't be confused

    1 vote
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  2. To add widget in BA to count # answered forwarded calls of an ext

    To add widget in BA to count # answered forwarded calls of an ext

    1 vote
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  3. An analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold

    Wanted to see truly only the time this
    user has been live talking, not any time on hold, transfer, Hold, etc.

    2 votes
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  4. Ability to create own metrics in Business Analytics

    Request to be able to create your own metric within the business analytics dashboards. Currently metrics are all prebuilt but the customer is asking if they could customise the metrics themselves (similar to how we can customise KPIs)

    2 votes
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  5. Analytics: Overflow Call Queue: Track Total Wait Time Across Queues

    For call queues that accumulate more than 50 callers, it is best to have the accumulated duration or total wait time of the customer throughout the journey of the call before it's answered by a representative.This is an important feature on Analytics: Performance Reports & Business Analytics to know how long a caller is served or answered.

    1 vote
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  6. Ability to remove the warnings when creating Wallboard from the Analytics portal

    when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen

    2 votes
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  7. New live report widget for top / bottom performers

    I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are absent for the day so the lowest performer that has greater than 1 call so it excludes the 0 calls and 0 call times staff.

    1 vote
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  8. Remove ability to Unsubscribe from Business Analytics Subscriptions

    Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!

    1 vote
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  9. Track Manager usage of Call Monitoring and Call Recording

    It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.

    2 votes
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  10. The ability to transfer the ownership of performance reports of one extension to another.

    It will be easier for customer to just change the ownership instead of creating a new performance report.

    1 vote
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  11. Call Log Information for RingGroup

    Calls that were connected to an extension with RingGroup set don't provide details on the extensions being connected, who was able to answer or miss the phone call

    1 vote
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  12. Live Reports and Performance Reports - Restrict data visibility

    Would like to setup live reports so that individual sales agents can see their intraday call stats but NO-ONE elses. At present this isn't possible. Needs to be live/close to real-time for daily target tracking

    1 vote
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  13. Admin Access to see if an agent deleted Missed Calls on the App

    This will be helpful for us to see if the agent has missed a call and just deleted it.

    2 votes
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  14. New Widget for Live Reports

    Need to add a Widget that shows who is receiving the call. There area no widgets that show who is receiving the call. I need to be able to know which agent is chosen.

    1 vote
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  15. Offer business hours selection for recurring reports in analytics.

    Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one available. This increases the missed calls and abandoned calls for the queue and is not accurate for business hours activity.

    25 votes
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  16. Need Unique inbound call analytics on the analytics graphs

    It would be nice to have a column showing how many unique inbound calls came in on a call que and answered by a user.

    7 votes
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  17. Call Logs Reports Account Identifier

    Please include to the call logs email report the account where that specific report/email was sent from, espcially if they are handling multiple accounts and receiving email from the call logs reports daily so they easy know which account call report they recieved.

    7 votes
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  18. Call Report for Dropped Calls

    Call Report for Dropped Calls

    5 votes
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  19. IGT DIAL REPORT UPDATE

    Please adjust the daily report

    2 votes
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  20. Data for Hold time when transferring a call.

    just to keep a record of our employees when they answer a call.

    1 vote
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