679 results found
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Analytics that allows admin to audit user's endpoint device.
Desired Feature: To have separate reports for user endpoint devices and their activity. - The report should contain information about the user's device sign-in activity (like an audit trail) - Report can be filtered by the user. - Report should allow seeing the specific endpoint device. Purpose: To be used for auditing and viewing user's activity in the endpoint devices. Example: Admin can see the list of users who are signed in and the activities using RingCentral for Chrome TENFOLD Plugin.
2 votes -
Analytics: Overflow Call Queue: Track Total Wait Time Across Queues
For call queues that accumulate more than 50 callers, it is best to have the accumulated duration or total wait time of the customer throughout the journey of the call before it's answered by a representative.This is an important feature on Analytics: Performance Reports & Business Analytics to know how long a caller is served or answered.
1 vote -
Ability to remove the warnings when creating Wallboard from the Analytics portal
when setting up the wallboard the customer would like to remove the warningsthe customer is expecting that the warning will disappear when the wallboard goes to full screen
2 votes -
New live report widget for top / bottom performers
I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are absent for the day so the lowest performer that has greater than 1 call so it excludes the 0 calls and 0 call times staff.
1 vote -
Remove ability to Unsubscribe from Business Analytics Subscriptions
Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!
1 vote -
Track Manager usage of Call Monitoring and Call Recording
It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.
2 votes -
The ability to transfer the ownership of performance reports of one extension to another.
It will be easier for customer to just change the ownership instead of creating a new performance report.
1 vote -
Call Log Information for RingGroup
Calls that were connected to an extension with RingGroup set don't provide details on the extensions being connected, who was able to answer or miss the phone call
1 vote -
Live Reports and Performance Reports - Restrict data visibility
Would like to setup live reports so that individual sales agents can see their intraday call stats but NO-ONE elses. At present this isn't possible. Needs to be live/close to real-time for daily target tracking
1 vote -
Admin Access to see if an agent deleted Missed Calls on the App
This will be helpful for us to see if the agent has missed a call and just deleted it.
2 votes -
New Widget for Live Reports
Need to add a Widget that shows who is receiving the call. There area no widgets that show who is receiving the call. I need to be able to know which agent is chosen.
1 vote -
Offer business hours selection for recurring reports in analytics.
Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one available. This increases the missed calls and abandoned calls for the queue and is not accurate for business hours activity.
25 votes -
Need Unique inbound call analytics on the analytics graphs
It would be nice to have a column showing how many unique inbound calls came in on a call que and answered by a user.
7 votes -
Call Logs Reports Account Identifier
Please include to the call logs email report the account where that specific report/email was sent from, espcially if they are handling multiple accounts and receiving email from the call logs reports daily so they easy know which account call report they recieved.
7 votes -
Call Report for Dropped Calls
Call Report for Dropped Calls
5 votes -
IGT DIAL REPORT UPDATE
Please adjust the daily report
2 votes -
Data for Hold time when transferring a call.
just to keep a record of our employees when they answer a call.
1 vote -
Export Performance analytics in a specific time period (Month) to be broken down by day not summed.
Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a CSV. I included a screenshot of another program that does this and it makes it very easy to export all this information.
1 vote -
QoS - Meetings Filter For RC Rooms
It would be very helpful as an IT admin to be able to sort QoS by calls in which RC Rooms were the hosts or in attendance. Currently it requires employees to report the meeting ID or title of the meeting to troubleshoot. If we could sort by Rooms, it would also allow us to see how frequently meetings are being booked in conference rooms to do cost analysis.
1 vote -
International vs Domestic
There is no way to separate international calls vs domestic calls inbound and outbound in reports so we can see how many minutes are being used for each. This is disturbing that is is not a part of the reporting feature
2 votes
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