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674 results found

  1. Allow import of Call logs from CC to UC or vice versa

    would like to be able to export call logs/contact history from CC or UC and then import it to the other

    3 votes
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  2. Allow a Report to run based on which setting users are using

    Would like to have a report to see what features users have enabled (such as auto-answer calls)

    2 votes
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  3. Live reports in Analytics to display list of extension numbers under Queue monitor.

    • Under Queue monitor> partner wanted to see the list or the extension number who are available or engaged in a call
    1 vote
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  4. Reports for federated accounts

    We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.

    1 vote
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  5. Publicly accessible Performance Reports in the RingCentral Analytics portal.

    Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.

    1 vote
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  6. I would like to see the disconnect information in the QOS analytics reporting.

    I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle. It would also help when working on call quality/disconnection issues.

    2 votes
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  7. option to see the percentage of the calls that had incomplete data captured on Analytics

    Would like to have an option to see the precentage of calls that's unable to capture the packet loss and jitter on Analytics QOS Report. Those uncaptured is being tagged as good call due to null data. Having this feature would allow us to see how many calls were not being tagged as Poor on QOS Report and would able us to understand the behavior of the call.

    1 vote
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  8. Generate/Download Report data per day

    Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.

    1 vote
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  9. Include a way to analyze Common Area phone activity

    We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each individual device.

    7 votes
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  10. Analytics to report on average calls per hour

    We have an area that receives calls that are handled through a Call Queue. The manager of the area wants to look at average call volumes to manage appropriate staffing. So, they want to look back over a period of weeks (e.g. last 12 weeks) and see the average calls by weekday and time. (Sundays at 9 AM, 10 AM, 11 AM... Mondays at 9 AM, 10 AM, etc.) All of the analytics available make this unique by date, but we want to look at the AVERAGE over 12 weeks of Sundays at 9 AM. That will result in better…

    2 votes
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  11. Performance report for 12 months (YTD)

    Hello Ringcentral Team,we would like to submit a request to implement a report on calls received YTD.This data is crucial for our call center.Thank you!

    18 votes
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  12. QOS and call logs for CX1 to RC connections

    Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls. We would REALLY like to have QOS work on these extensions, and we'd love to see how often agents reconnect to thier agent legs.

    3 votes
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  13. Adoption & Usage Report for Common/Limited Exenstions

    Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.

    3 votes
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  14. ability to find out who is answering the phones when they are not on the phone and who is not.

    ability to find out who is answering the phones when they are not on the phone and who is not.

    1 vote
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  15. Analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold

    Wanted to see truly only the time thisuser has been live talking, not any time on hold, transfer, Hold, etc.

    1 vote
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  16. Add info detail in Business Analytics tables

    Request for the column headers in Business Analytics tables to have an explanation of the metrics. For example "connected" to have a description of what connected means. This has been requested as when the reports are shared with others or sent out as a subscription the other user won't necissarily know what that metric means. If we cannot add labels can the customer change the name of the column instead?

    1 vote
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  17. Add time slot filter in Adoption & Usage.

    We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.

    3 votes
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  18. Reports for overflowed calls

    Requesting to get a report that overflowed to a call queue, not including the direct calls.

    4 votes
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  19. Add ability to create forecast reports in Analytics

    This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example

    3 votes
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  20. voicemail response time

    Add columns to the LOB analytics to display length of time voicemail sits in "new status"- average, max and minimum. This would help us monitor staff response time to inbound calls that go to voicemail.

    3 votes
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