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635 results found

  1. Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future

    1 vote

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  2. I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. why isnt there any reports to show the length of time when people are unavailable.Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can you have the ability to see someone in wrap and someone unavailable differently in the system please, especially inside the live reports section as this would be really helpful

    23 votes

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  4. Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.

    9 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.

    1 vote

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  6. We would like the ability to share reports we have configured saved with other users in RC Analytics.

    In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.

    30 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  7. ...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned

    1 vote

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  8. We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate widgets.

    1 vote

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  9. Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report

    1 vote

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  10. total report of Analytics with transfer details and user who answer it

    1 vote

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  11. Add a reason why the call didn't go through even though it's beeing counted in the #'s

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. There are so many kpi's, all useful, but higher level execs will not know how to interpret their function. Including the kpi's, preferably as a note in the excel cell where the title exists, similar to the note shown in the online dashboard where kpi's are selected to add to the widget, would be super helpful.

    1 vote

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  13. I currently use Performance Reports, but I heard that it was being phased out soon and LOB Analytics will take its place. This would be helpful for me so that I don't have to use both PR and LOB reports to build my weekly report to management.

    1 vote

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  14. Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has…

    1 vote

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  16. To have an option to delete calls from the performance reports as if they will be deleted from the call logs, it takes time for them to disappear from the Analytics side (PR).

    1 vote

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  17. Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.

    3 votes

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  18. Annual analytics report

    2 votes

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  19. I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of our calls in that period happens in a specific hour or hour. For example, in the last trimester 57% of our calls happened between 11 am and 2 pm.

    5 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  20. This will help account owners in checking how long the users put the caller on hold during the interaction.

    1 vote

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