606 results found
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in analytics.ringcentral.com/performance-report/default/call-details a call queue can be selected and the member of the queue who answer...
...ed the call is displayed, if you download the report in csv form it only shows the queue and not who answered it, can another column be added to the downloaded csv to show who in the queue answers the call?. If the downloaded report from the performance report could have a column added showing who answered the call from the queue it would capture the same infomation as the analyticws performance report
2 votes -
Choose between internal and external calls on Active Users graph
It would be useful to be able to share the graph of Active Users just based off external calls.
1 vote -
Selective application of global filters
We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
1 vote -
Default Abandon Rate KPI
It would be nice if by default there was an abandon rate KPI, rather than having to create one in LOB KPI Building. This way we can easily troubleshoot which employees have a higher than normal abandon rate. This should be useful right off the bat to everyone.
3 votes -
Need a way to limit the user that a Person can see on Reports
I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.
1 vote -
Ability for queue managers to see incoming call in Live reporting
The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.
2 votes -
Enable call metrics for CCRNs to be viewed within the Call Log and Analytics.
So far the only call metrics that can be seen within the Call Logs in the RC Portal are from users. However, many accounts have numbers that are routed through a CCRN and those logs cannot be found when searched within the Call Log. Having this ability can help better analyze call quality issues from calls being routed through the CCRN and not just from users.
1 vote -
Print Analytics Report
Please add Print option from the Analytics Report
2 votes -
Increase Data Retention of Analytics
customers are requesting to increase data retention of analytics report"Our business heavily revolves around call volumes and frequency...if we can't get the data we need, then I'll need to have a discussion with our executive team into looking for a provider that will/can provide basic data for years prior...""how can we accurately forecast against historical data only looking back 6 months?"
19 votes -
Outbound Call being identified as connected or missed.
Currently there is now way to identify if outbound calls are connected to a customer or missed. And since the call length of some calls that are going to voicemail are over 1 minute, it is impossible to filter out all outbound calls that go to voicemail. If there was a signifier such as the missed/answered identifier on inbound calls, it would be very helpful analytical purposes instead of guessing if a short call was connected or went to voicemail.
4 votes -
Capturing key press selections when calls are routed to an IVR ( menu system )
When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different key selections for new clients and existing clients, the numbers of calls that selected each menu option would be a good call stat. Hence I would like to request RingCentral to consider this as a new idea. Many thanks!
8 votes -
Select multiple call Queues in LOB (Line of Business Analytics)
I am building a report where-by we want to filter to only show data for call queues. In LOB, there does not appear to be a way where-by we can select all call queues without doing it manually, one by one (and there are thousands of Call Queues)
1 vote -
Sort Performance Call Log Report by Users Extension
We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension makes more sense so each user can see their calls at a glance. (yes I know they can sort it themselves in excel, but that is assuming they are proficient in excel). it makes more sense to juast have it sorted when they receive it.
1 vote -
Live Training on Analytics
A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
1 vote -
[ANALYTICS] Restricted view on specific sites
Hello,It would be nice to get the possilibity to give access to analytics to users, but viewing only some sites, and not the complete view of the RC Infrastructure.IE : A World Wide Company - Give access to the stats of French sites for the French Manager.
5 votes -
Filter Performance Reports based on the Time I have indicated for the entire month
Hopefully you'll create a feature from Analytic Portal where once we have indicated the specific time of the day for the entire month, it won't include the reports beyond the selected time. It should only filter what we want to see.Add more filter options on the Performance Reports like if we only want to see Inbound Call Reports, it should not include all the associated call from the filtered Phone Number or user extension.
2 votes -
RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to
We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the RingCentral Site.
13 votes -
Hard Phone Connectivity Alert
Would be good to extend the room device connectivity alerts to hard phones. For example when changing from online to offline. This would assist with issue identification, whether with RCs solution or with our own network (i.e. all hard phones in one location go offline).
1 vote -
Live Queue Agent Monitoring
RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
10 votes -
one button monitoring
cx says we should have one button where he can check everything that he needs to check for monitoring how many calls currently ongoing and to what user ext from call queue did it went thru
1 vote
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