704 results found
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Auto Transfer #
In the analytics it would be really helpful to see # of calls transferred to other lines automatically if the calls are not answered. I am not talking about manual transfer.
1 vote -
User Status on Exported Performance Reports
Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.
10 votes -
abandoned calls
should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.
3 votes -
Allow you contact center folks to be able to see Analytical Reports
I have a dashboard set to show how we are performing at any point of the day - including Service Level. I cannot share it with my team however, because they don't have sufficient privileges. I would like for them to be able to constantly see how we are performing to our KPI's.
1 vote -
Increase length of time reports are saved
All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
13 votes -
Ability to modify the excel report from Analytics Subcriptions.
We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.
1 vote -
Recorded calls reports
Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.
2 votes -
Audit Call Listening
Would like to understand how many / which managers are listening to team calls live via the HUD
1 vote -
why isnt there any reports to show the length of time when people are unavailable
why isnt there any reports to show the length of time when people are unavailable.Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can you have the ability to see someone in wrap and someone unavailable differently in the system please, especially inside the live reports section as this would be really helpful
25 votes -
RingCentral Analytics - Share and collaborate on saved reports
We would like the ability to share reports we have configured saved with other users in RC Analytics.
In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
34 votes -
create a Conference Bridge Report
create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.
2 votes -
Call indentifier, provide the name in the reports
The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller
1 vote -
audit trail for who create modify remove dashboard on analytics
Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future
1 vote -
Add CSV option in Analytics Subscriptions
Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
4 votes -
Call Queue SLA
I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.
4 votes -
Call reports showing the users with numbers. Just like in Company Numbers
It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.
1 vote -
Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...
...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned
1 vote -
LOB Date Range, Set Days and Time: Allow time parameters for overnight
We run a public transit agency with a dispatch center. We'd like to track calls that come in to a call queue between 8:00 p.m. and 7:59 a.m. by user. Currently, one must set the time from 8 pm to midnight and midnight to 7:59 am in two separate widgets.
1 vote -
Increase Data Retention of Analytics
customers are requesting to increase data retention of analytics report"Our business heavily revolves around call volumes and frequency...if we can't get the data we need, then I'll need to have a discussion with our executive team into looking for a provider that will/can provide basic data for years prior...""how can we accurately forecast against historical data only looking back 6 months?"
37 votes -
Performance Report: Download Multiple Daily Reports at a Time
Need to download individual day-to-day reports at a time for multiple days. Even if I select from 01-06-2023 to 16-06-2023, I'm getting all the data in one slide. I need to get day to day report
1 vote
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