728 results found
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RingCentral Analytics: Filtering for a specific external numbers in the calls report would be useful
Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these.See support case #13330306 for more details.
12 votes -
viewing # of times a queue number was used.
As of the moment, the feature you are referring to is not yet available for report for viewing # of times a queue number was used. Actually, this is a great idea to submit a Feature Request to our Product Enhancement Team to make a consideration and include it in our next release.
1 vote -
Daily time frame call analytics
I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would like to be able to see an aggregated report for that month that is broken down on a daily basis of the exact number (not average) of incoming calls, and for a specific time frame in the day such as 7am-8am. I would be a happy camper if you got this implemented. Thanks!
3 votes -
Pull Login and log out reports
Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account
20 votes -
RingCentral Analytics Site filter should result in displaying items in the table that have data
Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business.If there is no data then these rows should not be displayed.See attached example where I have filtered on a single site.
1 vote -
Update KPI to show text messages
communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.
2 votes -
Reporting for internal messaging.
Need to be able to search a report for messages by employee.
3 votes -
Report upload in BI tool
I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like to have a rolling lookback option.
1 vote -
Add Common Area Phones to RingCentral Analytics
It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
4 votes -
Service Status - Analytics Portal
On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
2 votes -
Analytics - IVR key presses as a KPI option
Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would like to be able to see how many times that branch was routed to that que.
38 votes -
Analytics: Voicemail total minutes
I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.
2 votes -
Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards
If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.
1 vote -
Exclude weekends for call log analytics
Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
2 votes -
PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP
cust can access sms log and determine errors so they can do something on their end.
5 votes -
Analytics portal scheduled reports email
The user extension who created the scheduled analytics report was already deleted from the account and the email address of that deleted user is still receiving the scheduled reports. The option to delete/edit the scheduled reports/subscription is not available on the super admin's end. It will be better if there will be an option on other admins/super admin on the account to edit the scheduled reports/subscription settings.
1 vote -
Text Receipt Report
Report to detail text messages, sent, delivered, etc..
2 votes -
Data that shows time and date of call refusals in Analytics, Performance report
Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.
24 votes -
Call Logs with unique Call ID and Number for Call Queue sequence
A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the other call result. e.g.TypeFromToCall IDCall SequenceExtinbound888898459188812345621471101inbound888898459188812345621472102
6 votes -
PowerBI gateway
PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
5 votes
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