728 results found
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incoming call waiting for call queues
on call waiting a person can be put on hold and answer another call.
6 votes -
Have the option to switch access for Analytics reports for call queue managers and normal members
At the moment there is a limitation that locks the performance reports view of a member to only see the call queue they are the manager of and will not allow them to see other call queues or users. You can only see them all if the user was removed as a manager of the call queue. It would be best to have a switch that allows them to have the capabilities to switch between the 2 or atleast the super admin would have the option to allow them to see either one through the portal roles and permissions.
13 votes -
Business Analytics Dashboard and Reports Share or Export to other accounts
Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.
My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.
2 votes -
Notification to the users that the call has been answered
Call queue notification to the users that the call has been answered from another device.
3 votes -
RingCentral Integration with HubSpot : CRM Native Dialer should work with integration
RingCentral for HubSpot currently has 2 ways to make outbound calls :
• Place a call from dialpad
• Use click-to-dial featureWould like to have the option to utilize the native dialer of HubSpot to skip steps of going through the contact list to use the click-to-dial feature or using the dialpad to enter a number manually.
1 vote -
visibility on those users who are using RC mobile app
List or visibility on those users who are using RC mobile app.
It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose
2 votes -
Missed call report that shows all available users at the time of the missed call.
Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.
42 votes -
Make Analytics Call Length Records Match Call Logs Call Records.
We have noticed that on occasion there are discrepancies in the call duration shown on the screen when you access the Call Log vs. when you play the recording.
1 vote -
retrieve the settings if the user was deleted accidentally.
To be able to recover the user's ext data in case ext a was accidentally deleted.
5 votes -
unique caller ID for each specific company and visibility on the caller's number
When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.
1 vote -
Kick Out of queue when call is "refused"
We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…2 votes -
add outlook account on archiver
All call logs that are recorded to be transcribed in text form and intergraded to outlook email
1 vote -
User Status Details
We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?
32 votes -
Option to Hide Phone Number and Display Only Caller ID Name in SMS/Text Messages
Currently, when sending SMS or text messages via RingCentral, the recipient can see both the phone number and the Caller ID name. It would be beneficial if there were an option to hide the sender's phone number entirely and only display the Caller ID name, providing a more professional and private experience for users.
This feature would be especially useful for businesses that wish to maintain privacy for their employees or departments while communicating via text, ensuring that only the business name or a designated Caller ID is visible to recipients.
The ability to toggle this feature on/off or apply…
1 vote -
Downloading Inventory list
If the license is available especially for international licenses, include the information specifically the country on the information from the downloaded inventory list
1 vote -
Custom Reports for Non Contact Center Accounts
We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.
1 vote -
Separate Filter in Performance Report for Internal outbound call and External outbound calls
Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls
11 votes -
1 vote
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Performance Report Filtering
Brand: BT Business
Having an option to filter calls in Analytics (performance reports) using phone number will be a great additional feature. At the moment, we cannot filter phone numbers that are tagged as CALL OUT.
We can only search phone numbers marked as INTERNAL and EXTERNAL.
Most of the calls made by users are tagged as CALL OUT.1 vote -
Add other Online data back up for RingCentral Archiver
Add other Online data back up option for RingCentral Archiver like OneDrive or SharePoint
1 vote
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