Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

674 results found

  1. Filter out a specific skill in the custom reports and do it in multiple reports at the same time

    Filter out a specific skill in the custom reports and do it in multiple reports at the same time

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Generate Report based on Caller ID Number

    We would like to have a report wherein we could get the total number of calls based on the Caller ID number used.

    12 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Have persons name on the recording when it is downloaded to my recording file

    I have to keep all recordings for a 10 year period for Medicare.
    Having the persons name on the recording before being downloaded would save alot of time

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. option to view individual SMS logs for non-admin roles

    Is there any way to give a user (manager) access to run her own SMS Logs reports, same as she does with Call Logs, but without giving her admin rights?

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Option to have the Include attachment for voicemail notifications be enabled by default.

    I would have preferred to not have a hidden menu at this section in the user configuration AND to also have it in the RC desktop or web app"

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Business Analytics - Average Speed of Answer per Queue

    Business Analytics - Queues currently has Average Speed of Answer for the KPI Widget, but not for the Table Widget.

    Average Speed of Answer is also availabe in Performance Reports.

    Please vote to get Average Speed of Answer added to the Business Analytics - Table Widget for Queues.

    Thanks,

    3 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Receive SMS only

    Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Select multiple users in the reports call log

    Add the option to select multiple users in managing call logs in the reports.

    4 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. automated fax

    Enable to receive fax from a auto-generated fax from a phone number. We tried to use the RingCentral phone numbers to received the fax but we are not able to receive it. The number was use to send the fax is unknown as we never receive any from the sender itself.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Add "TODAY" as an option for Historical reports of Engage Voice

    This is for ENGAGE VOICE. This is for ALL historical reports, under the date range section it would be great if you add an option for “Today” just like you have “Last 7 days” “Last 30 days” and so on.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Improve exporting of data for RingCentral chats/conversations

    At the moment, we are limited to adding up to 10 users or 10 teams per data export request of company chats. We would like to have an option to add as much users as we want when exporting conversations/chats to expedite data collection.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Analytics Report that includes both calls from RingCentral and Contact Center

    We would like to have access to both reports of calls from RingCentral and Contact Center in a single page on the analytics portal.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Enhanced Call Log view

    2 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  14. Outbound Caller ID information in Perfomance Report

    I need assistance in identifying the caller ID on the performance report.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Use Nomadic 911 For Location Information

    Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.

    6 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Analytics access to see DND status from Take all calls to Do not accept call queue calls

    Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to…

    12 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. Adding "Missed call without VM" Option on the Business Analytics Dashboard

    I noticed that there is an option on the analytics page wherein there is a count and percentage of Missed calls but it's only with voicemails, I'd like to have a metric that includes missed calls for those that didn't leave a voicemail or "Refused calls", especially for those inbound calls.

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  18. Being able to call out to +590 Destination _ BT Accounts

    Being able to call out to +590 Destination _ BT Accounts

    Description: To be able to call out to +590 destinations ( Saint Barthelemy ) French Teritory

    Current Behavior: The country code isn't included in the portal under French Teritories. Just French Guiana & French Polynesia
    On the session log, its says " Rate not defined "

    Portal > Billing > Calling Rates > International > French

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. drill down on a report for accurate missed calls on call queue

    When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from

    5 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. More Labels to Calls

    Currently, when a call shows DROP it means the Agent hung up the call but when the call suddenly drops it is still labeled as DROP. These need to be labeled differently.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 7 9 11 … 33 34
  • Don't see your idea?