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604 results found

  1. It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!

    4 votes

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  2. Under, Performance reports, you are given KPI info in a graph form, for the company as a whole.what we are asking for the graph to be available for the user information as well.

    1 vote

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  3. Large Enterprise Customers in Europe often have worker's councils who do not want end user data being visible for 'longer than is required' as per GDPR law. In their eyes, 6 months is too long to see when a user last called someone, logged in and used an App endpoint etc. As such, they would like to be able to change the data range for which data is visible on the Platform, and just have high-level usage data that does not contain end user names.

    3 votes

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  4. Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it was 3/30, the report would give information from 3/27 or if it was 12/25, the report would give info from 12/22.

    1 vote

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  5. We would like to have the ability to compare KPIs day over day for the previous week. For us it is showing missed call % by user for each day of the week so we can track trend

    4 votes

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  6. In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR set up

    1 vote

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  7. As of the moment, the feature you are referring to is not yet available for report for viewing # of times a queue number was used. Actually, this is a great idea to submit a Feature Request to our Product Enhancement Team to make a consideration and include it in our next release.

    1 vote

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  8. It would be useful if the Ring Central Analytics were to include IVR Path reporting.

    15 votes

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  9. I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would like to be able to see an aggregated report for that month that is broken down on a daily basis of the exact number (not average) of incoming calls, and for a specific time frame in the day such as 7am-8am. I would be a happy camper if you got this implemented. Thanks!

    3 votes

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  10. See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call

    4 votes

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  11. Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank reports and we'd like to eliminate.

    3 votes

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  12. Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business.If there is no data then these rows should not be displayed.See attached example where I have filtered on a single site.

    1 vote

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  13. Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.

    18 votes

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  14. I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like to have a rolling lookback option.

    1 vote

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  15. Have the same features as the meetings dashboard and can see usage of RCV rooms.

    2 votes

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  16. Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these.See support case #13330306 for more details.

    10 votes

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  17. I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.

    2 votes

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  18. If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.

    1 vote

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  19. We need to be tracking if our team is actually producing at the same level as each other and/or actually sending the texts

    2 votes

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  20. I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It would be nice to get a rolling report automatically emailed every x amount of days instead of having to go in and change the dates every x amount of days.

    2 votes

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