1157 results found
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Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
1 vote -
Centralized View of Reports for Multiple RingCentral Accounts
We operate multiple locations (currently five), each set up as a separate RingCentral account with separate billing. We are requesting a centralized “master” or “franchisor” view that allows authorized users to access call logs, recordings, and basic reporting across all linked accounts for quality assurance purposes.
1 vote -
4 votes
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call handling report which shows callbacks and if the callback was made and how many times a callback was presented to a user/agent and refused. This could be in both live reports and historical reports to share scheduled with managers with regards to staff performance.
1 vote -
Analytics Total Call of each DL
Wants to have an option to filter or see the total numbers of calls for each user direct numbers. If a user a more than 1 number, there should be an option to display the total calls, inbound , missed etc.. per direct number.
1 vote -
Live Outbound Call Activity Widget for Live Reports Dashboard
Within the Quality of Service module, after selecting an extension, there is a graph labeled "Call Legs and Quality" that displays a user’s outbound call volume hour by hour. The ability to click on each bubble and view detailed call logs for that specific hour is extremely valuable.
Our B2B team would greatly benefit from having this same visualization available as a live widget within the Live Reports dashboard. A real-time, hour-by-hour view of outbound call activity by user would allow managers to quickly identify call volume trends throughout the day without navigating into individual extensions.
Ideally, this widget would…
1 vote -
RingCentral Analytics to support the ability to download call recordings in bulk for selected users only. Currently, administrators must man
-Allow administrators to select specific users or extensions within RingCentral Analytics
-Generate a report that includes only the call recordings associated with the selected users
-Enable bulk downloading of these recordings directly from the analytics report
2 votes -
Is there a way to only have the User tab in the excel export emailed over automatically?
Is there a way to only have the User tab in the excel export emailed over automatically for Analytics Performance Reports?
2 votes -
Detailed user login history and last login time report
Ability to extract detailed user login history and last login time report.
2 votes -
Add Total Do Not Disturb time to User Performance Report
Add the total amount of time a user is in a Do Not Disturb state by day under Performance Report > User. This will help to better understand discrepancies in workload distribution and any potential call avoidance behaviors.
1 vote -
The ability to have a Microsoft Sharepoint page with the extensions of all our users.
We would like to have a Microsoft SharePoint page with the extensions of all our users and have it automatically update the changes, too.
1 vote -
Restrict Recording URLs in Reports via Admin Roles
There needs to be a way to restrict access via Admin Roles to viewing Recording URLs in Historical reports. These can currently be found in a report such as Inbound Call Detail which is available to all report admins.
86 votes -
Feature that alerts if someone has been available for long
Ability to set certain admin to receive an alert if someone has not placed a call in over 15 minutes? Another flag could be if a user has been 'Available' for over 15 minutes. Ideally something within a certain time range since overnight would definitely trigger this flag. If there is not, could we be put in contact with someone who can make this happen?
3 votes -
Quality of Service Calls - Search By Number
The ability to filter Quality of Service Calls by ANI or DNIS. Currently, we can only filter by Name or Extension. The ability to filter that section by an external number would make it easier for customers to find a specific call and review QOS, Device, Site, and other factors related to the call. Currently, QOS in Analytics is the only location to view certain topics related to calls, such as device and site. So being able to better filter the list of calls would speed up customers' ability to use QOS effectively.
5 votes -
Add a Highlight in Adoption and Usage report
In the Adoption and Usage report, the Usage Frequency section is calculated based on how many days each user engaged with Message, Phone, or Video in the last 30 days. Users are categorized into the following buckets:
Very Frequently: 17 to 30 days
Frequently: 11 to 16 days
Occasionally: 5 to 10 days
Rarely: 1 to 4 days
Non-Users: 0 days
The 30-day window is measured by taking the last day of the selected timeframe and counting backward 30 days.
However, we've observed that some customers are not aware that the usage calculation is strictly limited to this 30-day period.…
2 votes -
Add a Highlight in Adoption and Usage report
user engaged with Message, Phone, or Video in the last 30 days. Users are categorized into the following buckets:
Very Frequently: 17 to 30 days
Frequently: 11 to 16 days
Occasionally: 5 to 10 days
Rarely: 1 to 4 days
Non-Users: 0 days
The 30-day window is measured by taking the last day of the selected timeframe and counting backward 30 days.
However, we've observed that some customers are not aware that the usage calculation is strictly limited to this 30-day period. To prevent confusion and ensure transparency, there should be a clear and visible note in the report indicating…
1 vote -
Real-Time Dashboards Should Have Ability To Identify Queue Outbound Calls
My agents make outbound calls on shared queues, not using a campaign, but the realtime dashboard doesn't have the ability to show inbound vs outbound queue calls.
1 vote -
Performance Report
I would love a way to be able to include the DATE along with the USERS tab inside of performance reports.
Right now, when you export it as a excel sheet, it includes the date in a totally seperate sheet, which affects how i would have done something.
If there was a way to have a date INSIDE the USERS sheet on the excel export, it would be super handy!
1 vote -
Analytics Role Setup per User
The superadmin should be able to set up a specific filter for their users on the analytics portal
1 vote -
Ability to generate report to verify which countries are enabled and disabled for international calling
Ability to generate a report in the admin portal to verify which countries are enabled and disabled for international calling/SMS, instead of going through several pages and extract them manually.
2 votes
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