1236 results found
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ACE My Reports - Auto Report Deletion of expired reports
Within ACE, MY REPORTS, expired reports (one-time) should auto delete upon expiration. The report is expired, I cannot retrieve it, why should I have to manually delete the notification?
1 vote -
Allow Unknown inbounds/outbounds to Auto-Log into Google Sheets Without Requiring Existing Contacts
Currently, RingCentral call automation only logs calls into Google Sheets when the caller’s phone number already exists in the system/contacts. If the number is not saved as a contact, the call does not auto-enter into the Google Sheet unless we manually add the contact first.
This creates a major issue for sales teams because many inbound calls come from new or unknown leads. These leads are not already saved in contacts, but their call data is very important for tracking, follow-ups, reporting, and lead management.
Feature request:
Please remove the dependency that requires a phone number to already exist in…2 votes -
Ability to generate a report of all user extensions with a Video Pro license that have call forwarding enabled to external phone numbers.
We request the ability to generate a report of all user extensions with a Video Pro license that have call forwarding enabled to external phone numbers.
2 votes -
option to remove the KPI on the report
Ability to remove the KPI section in subscription.
1 vote -
Analytics Subscription with Schedule Run History Report
Andrew requested an email feature same as Schedule Run History Report in Contact Center that shows if there was an error when a subscription report had issues.
2 votes -
Reinstate Team and Default User Assignment in “Ask an Expert”
Summary:
Request to restore the ability to define a default team or fixed users when using the “Ask an Expert” feature in RingEX (REX), instead of relying solely on manual user search.Current Behavior:
At present, when using the “Ask an Expert” feature:Users must manually search for an expert by name
There is no option to predefine or assign a default user or team
The previous functionality allowing team-based or fixed-user assignment is no longer availableProblem:
The removal of team and default user assignment creates inefficiencies and reduces usability, especially for organizations with structured support workflows.Key challenges…
1 vote -
Exclude 'Callback Requests' from the 'Abandoned' and 'Missed Call' totals within the RingEX Performance Report for all Call Queue extensions
Please update the RingCentral Performance Report filters to ensure that calls opting for a callback are no longer categorized as 'Abandoned' or 'Missed' at the Call Queue level.
1 vote -
User group as a filter option in the subscription report in the Tabs field
Please include the User group as a filter option in the subscription report in the Tabs field.
1 vote -
User Meeting Summary Report
Requesting a reporting feature that provides weekly and monthly summaries of meetings per user. The report should support multiple selected users (e.g., a team) and display the total number of meetings each user has hosted within a specified time frame (weekly or monthly).
The output should be exportable to a spreadsheet format and present one row per user, with a dedicated column showing the total meeting count, instead of listing each meeting as a separate line.
This enhancement would improve visibility and efficiency when tracking meeting activity across teams.
1 vote -
Super Admin can access Call Logs on the RingCentral Phone App
Accessibility for Call logs on to all users for Super Admin in RingCentral Phone App
1 vote -
Ability to generate a report/list of all users who login to the RC app (even if they have desk phones)
seeks a list of all users who log in to the RC app (even if they have desk phones)
1 vote -
ability to extract the reason for the audio Recording issue encountered
Customer should have ability to extract the reason for the audio recording issue encountered.
It would be helpful to have a deepdive on the audio recordings once an issue had been encountered. This is for us to have a knowledge on how what we can do to resolve it
1 vote -
Analytics report should not log spoofed caller ID numbers
Would like to submit a request to have that changed so the system can recognize an actual call from a user in the system versus a spoofed caller ID in the analytics report.
Currently, RC Analytics and logs automatically link a call report to an internal user profile based on the displayed caller ID. This occurs even when the call is spoofed from an external source and did not originate from the actual user’s authenticated extension or device.
2 votes -
Business Analytics Filters
Add filtering options for certain call types. For example, the ability to only show results for calls that are from call queues under the user dashboard. Currently, you are only able to filter the date and who are the users to be included
2 votes -
previous day analytics reports to be send to the next day
there should be an option to send analytics reports from previous day to be send out to the following day to all users email
2 votes -
RingEX Analytics Report for Call Transfers Between Queues
Request to enhance RingEX Analytics to include reporting capabilities for calls transferred from one call queue to another. Currently, there is no visibility in Analytics to identify or track inter-queue transfers, making it difficult to determine call flow paths (e.g., Reception queue to secondary queues). This feature would improve reporting accuracy and provide better insights into call routing, queue performance, and customer experience by clearly identifying transferred queue-to-queue call activity.
2 votes -
Showing 0:00:00 for Forwarded/Queue Answered Calls
We would like to submit a feature request regarding call logs displaying a duration of 0:00:00, especially in cases where the call is actually answered via a forwarding number or extension.
Instead of showing 0:00:00, it would be more helpful if the system reflected the actual call duration once the call has been routed and answered by the destination device or forwarding endpoint.
This issue is more noticeable when filtering by a specific call queue, where some answered calls appear as 0:00:00, which can cause confusion. However, when searching by the called number, detailed records show the correct call duration,…
2 votes -
Add Job Title & Department as columns to Agent Details Dashboard Widget
Please include in the Job Title, and or Department user fields as column options in the Agent Details Widget of the Live Reports Dashboard.
1 vote -
Average call back time and frequency of unaccepted call back request
Live reports should should the average call back time request and we should identify users that don't accept call back request, especially for longest idle or in order.
As well, for call back request, it should have a different routing to specific people. It should have the option which routing compared to when receiving call queue calls.
1 vote -
Add a Widget for Call Logs to Live Reporting
I have multiple customers who would like the ability to see the real-time call logs as part of their live report dashboard. This is a feature offered in live reports of other UCaaS providers and third party integrations to RingCentral.
1 vote
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