973 results found
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Custom Role
create a role where user can see only selected extensions for call logs
1 vote -
Missed call should not be tagged on call queue as missed if picked up by a member on another call queue
Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.
2 votes -
inbound blocked/SPAM calls need to be counted seperatly from actual missed calls
We need a report to separate inbound blocked calls / SPAM from actual missed calls.
Right now analytics gives us a total of all missed calls including blocked/SPAM and this can affect our performance data.2 votes -
DND Total Time
Performance Reports should include total DND time for the time frame you're viewing. For example, if we're looking at monthly calls and see a user has had less queue (hunt group) calls than others I want to see how often they were on DND to see if it was overused to avoid calls.
8 votes -
Performance Reports for Message-Only Extensions
Include Message-Only Extensions in performance reports for analytics.
1 vote -
User List Incoming Call Set up Report
Admin should have a way to see how each of the user extension incoming call settings was set up via report or downloading the user's list.
Since we have accounts that would like to be able to see via list or report if any of their agents added a call forwarding to their user extension. This will provide admins better control when it comes to monitoring how their agents are manipulating their user extension incoming call settings.
This report should show the admin if the user extension uses call forwarding, custom rules, and even a mobile phone that was added…
6 votes -
Purchase Mobile number from Germany
Customer would like to have the ability to purchase mobile numbers from Germany.
1 vote -
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
Ability to download received faxes all at once & delete some of the pages in a fax before downloading
is there a way in the RC app to delete some of the pages in a fax before i download them?
do I have the option in the RC app to download all the received fax at once?2 votes -
Total numbers of direct calls and transferred calls to an extension
Having transferred calls and direct calls filter/KPI would be helpful.
2 votes -
Remove unnecessary column on Performance Reports
Subject: Adjusting a CSV Report
Description:
Reports are created via the Analytics Portal under the Subscriptions section.
Tab ticked for it for example is just the Users tab but when the report is generated and sent, it shows a couple more tabs/columns on it. The "Filters" and "KPIs" tab.
The customer wants to not have these included and just show the tab chosen and ticked for the specific report.2 votes -
For the Company Number would like to include Outbound numbers on the report
Would like to include the outbound calls so can have more complete information about how company numbers are getting calls both inbound and outbound.
2 votes -
Show Second Number in Agent Details Live Report
I have a live report dashboard called "Lending Dashboard" and I have a field that needs to show amount of calls answered by each agent. There is the correct number then it's a collapsed view and shows 2 numbers with the 2nd number being the correct amount of calls an agent has actually answered. We want to get the report to just show the second number only
1 vote -
company directory needs a over haul not user friendly
admin user directory is very not user friendly
1 vote -
it is best to sign in only using my password and to not have to enter a code via email of phone call to access my account
Please allow sign in without needing to receive one time pin
1 vote -
Analytics Report for Robocall
The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.
1 vote -
All extension overview
We hope that RingCentral will consider adding a feature similar to our previous service's "All Extension Overview." This feature allows users to input an extension number and quickly determine whether it is associated with an IVR, call queue, message-only line, or user extension. Currently, in RingCentral, users need to search through each category individually to verify the existence of an extension.
2 votes -
Remove deleted users from Performance Reports
We would like the ability to remove or move deleted users from RingCentral's Performance Reports.
There are several users that have been deleted but are still showing in our performance reports. The icon says they will remain for 6 months but we would like for there to be a way to remove any of the tied information like department or groups. That way they no longer show up in reports they shouldn't be in.1 vote -
Ability to access the call recordings through RingEX Analytics
Currently, we access the call log to listen to previous calls, but we've noticed that these call logs don’t appear to carry over to the Analytics tab. We would ideally like to have the recordings accessible via analytics.
2 votes -
Allow date and time range on reports to be over a period of time that spans over 2 days
Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.
1 vote -
Summarize internal messaging/conversation in Ringcentral app like a chat transcript
Customer would like internal messaging/conversation from RingCentral app to be summarize like a chat transcript for future reference.
1 vote
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