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927 results found

  1. Call Logs Extended Info

    1 vote
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. IVR inbound caller number dialed

    Can you allow none contact center accounts the ability to determine which IVR phone number the inbound callers are using to call in? please and thank you

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  3. company directory with DIDs that can be downloaded or exported

    Have a company directory that can be downloaded or exported

    3 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  4. RingEX platform - Agent status is unavailable when signed out

    I've had confirmation from a support representative today that when a user logs out of RingEX their availability status doesn't change. As a result, we have odd live reports where people who are out of the office are 'available' within live reports when they are not physically available.

    This is confusing for users monitoring live reports, there are ways around this as suggested below:
    1. The user's defined business hours need to be changed to contrast with the Call Queue's business hours. Being unavailable outside of the user's business hours.
    2. The user's Member and/or Queue Status within the Call…

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  5. User administrative and compliance reporting

    Please add the ability to report on user profiles (ideally that could be scheduled), for example:

    1. Once a month, automatically receive a report of every user in the Sales department
    2. Once a month, automatically receive a report of any user with blank Emergency Response Location, or one set to a particular address
    3. Once a month, automatically receive a report of all admins, super admins, etc.

    In general, we should be able to report on any field available within the user profiles - "give me a report of everyone within these groups", "give me a report of everyone with a physical…

    15 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  6. Digital Channels >> Supervisor "barge in/whisper"

    Digital Channels >> Supervisor "barge in/whisper" : In the "message/text/chat" can the color be different than the agent for clarity, to separate the note from/by supervisor? I see the name but a color would help separate when a) customer, b) agent, and c) supervisor are all in there "talking".

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. List of Users Created For More than 1 Year

    To have a reporting tool or list of the users created for more than a year ago. Show the additional users information.
    Related FR: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48748538-user-extension-and-device-report

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  8. Need to be able to report on UTM campaigns attached to calls

    Users need the ability to set-up campaigns within Ring Central that have various attributions, i.e., utmcampaign, utmmedium, utm_source, etc. Users would like to be able to report on the effectiveness of their marketing based on the incoming calls received.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  9. Feedback on Call Log Recording Status Icon Hover Delay

    Hello RingCentral Team,

    I would like to provide feedback regarding the user experience of the call log recording status icon. Currently, when a recording is unavailable (for example, due to the call length being too short), users must hover their mouse cursor over the icon for nearly three seconds before the explanatory message appears. This delay can cause confusion and negatively impacts usability.

    To improve user experience, please consider significantly reducing the hover delay or providing immediate visual feedback when a recording is unavailable. Clearer and quicker communication of recording status would greatly enhance the usability of the call logs…

    1 vote
    New  ·  0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  10. user groups

    Giving a user the ability to select any user within performance reports and not being limited to only User Groups. We've created groups Academies for schedules reports, but the managers of those groups can't see other users in the company. This is a pain as we would need to also create other groups with all users for each of those managers

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  11. disable location tracking

    Option to disable geographical location or opt out/disable any location or device tracking in RC Rooms or RCV

    1 vote
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
    How important is this to you?

  12. Ability of the system to schedule a report to download company contacts attached to the numbers in use

    We have the need for a report of our contacts / numbers in use to post for staff to use for reference as not all of them have the app or their own number. I'm looking for a way to schedule a report so that I doesn't have to be manually ran.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  13. Fax confirmations and reporting

    In need of a more metrics and reporting regarding outbound faxes.

    Confirmation Page:
    Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.

    Reporting:
    It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Analytics - Call recordings for Non-RingCX users

    Please include call recordings in analytics - performance report for Non-RingCX users

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  15. Call Logs - Pages

    To have an option to skip pages to view instead of just clicking per page.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. TCR Audits

    We should have the capability to view logs of who is making changes to our TCR. We currently can't see who is making changes. This is a security flaw in this system.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  17. KPI: Avg. Wait time in Live Reports

    Currently Avg. Wait time column is available in Performance Report but not in Live Reports.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  18. Access Analytics Reports and Call Queue Admin without changing the role and permission

    Analytics Reporting access and Call queue admin access.

    Hello, we have two regular users who need access to Analytics Reporting in order to get reports for incoming calls to our main number and the Front Desk queue, also they need access to change settings for the Front Desks queue like automatic forwarding and member of that queue.

    Is there a way to give this access to those users without giving them more permissions than what they need?

    5 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  19. Integrate with Grafana to generate a Dashboard with relevant information

    We have a Grafana server where we publish some Dashboards of our services. I think it could be nice to have an integration with some open source tool like Grafana for this purpose. The idea is to be able to count the license and extensions on a dashboard and also have there the statistics for calls in and out. Also may be to integrate with a SIEM tool like Wazuh. Have all that info on a Dashboard to present on a centralize interface.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  20. Ability to get error code for every failed SMS

    ability to report on the error codes of undelivered messages. So if a message is not delivered they would like to be able to see the carrier error code.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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