1350 results found
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Option to Hide the AI Receptionist Tab and Disable Promotional Notifications
Allow Admins to Hide the AI Receptionist Tab and Disable Promotional Notifications When the Feature Is Not Enabled
Description:
Customers have reported that the AI Receptionist tab in the RingCentral application displays promotional prompts and sample notifications encouraging users to purchase or enable AI Receptionist, even when the feature is not enabled.
These notifications can be disruptive and may be mistaken for actual missed calls or voicemail notifications, causing confusion for users.
Customer Impact:
Users receive unnecessary promotional prompts for a feature they are not currently using.
Sample notifications may be mistaken for actual missed calls or voicemails.
The persistent…1 vote -
Specification of Unavailable Agents
I'd like to have specification of the reason why an agent is an unavailable. Rather than just showing "Unavailable". It would really help us to understand why they are unavailable and cannot take calls.
For example:
Ext101 - Unavailable - on DND.
Ext101 - Unavailable - on CustomRule.
Ext101 - Unavailable - on OOO.
Ext101 - Unavailable - on WorkhoursMismatch.1 vote -
Business Analytics Enhancement - Allow Day-of-Week Filtering for Custom Historical Date Ranges
Customer is requesting the ability to filter RingEX Business Analytics reports by specific days of the week (e.g., Saturday and Sunday only) when using a custom historical date range.
Without this functionality, customers must export larger datasets and manually filter records outside of RingEX Analytics, resulting in additional administrative effort and reduced reporting efficiency.
Add support for Day-of-Week and Time-of-Day filtering when using Custom Date Ranges in Business Analytics, allowing customers to generate historical reports for specific days such as weekends only.
2 votes -
call record
Have the ability to delete/remove call recording on the admin portal without it getting deleted from the app.
5 votes -
Per-Agent Restricted View & Customizable KPI Dashboard for Performance Reports
PROBLEM STATEMENT
Currently, granting a user access to Performance Reports allows them to view metrics across the entire team or department. There is no native setting to restrict an individual user to viewing only their own metrics while restricting peer data and limiting visible KPIs.DESIRED FUNCTIONALITY & REQUIREMENTS
1. Role-Based Data Isolation (Per-Agent Self-View)
-Agent A sees only Agent A's performance data.
-Agent B sees only Agent B's performance data.
-Employees are strictly prevented from viewing peer metrics, logs, or reports.
-Managers and Admins retain full access to all team, group, and department reports.- Customizable KPI Display for Agent…
2 votes -
reports for conferenced calls
The customer requires a tailored call analytics report within RingCentral to track all transfer and conference activity, with the ability to filter the results down to individual users.
9 votes -
PDF for reports
When downloading reports in business analytics or performance reports, can we have an option to have PDF download, bot just Excel. For Some a PDF is easier to read than an excel file. The PDF would take a snapshot of what we are already looking at when we pull the reports in business analytics or performance reports
1 vote -
RingCentral Desktop app needs to reflect user activity in the admin portal
The Desktop app does not show any user activity in the admin portal like the phone app does. I was advised by support this is a feature and not a bug. As an admin, I can no longer see if a user is signed in or if their authorized device is accurate. Removing this functionality from admins was very short-sighted and not appropriately communicated. This functionality needs to be restored.
1 vote -
State Initiation
I have been unable to find in analytics reporting that you can determine whether an agent’s state was:
• Selected by the agent
• Triggered by a supervisor
• Triggered automatically by the system
Having reporting fields that identifies who or what initiated an agent state could provide several operations benefits:
• Troubleshooting: Quickly determine whether an unavailable state was selected by the agent, applied by a supervisor, or triggered automatically by the system. This reduces time spent investigating discrepancies.
• Audit & Compliance: Creates a clear audit trail showing the source of state changes, which can be valuable when…1 vote -
Display Agent Status Duration in Live Reports Collapsed Mode
Current Limitation:
The Agent Details widget in Live Reports only displays status durations when set to Expanded Mode. In Collapsed Mode, supervisors get a clean, high-level availability summary, but lose visibility into how long an agent has been in their current status. To see duration, supervisors must switch to Expanded Mode, which adds per-queue rows and clutters the dashboard view.Proposed Enhancement:
Add a Status Duration column option in the Agent Details widget settings for Collapsed Mode (when Remote Member Management is active).7 votes -
1 vote
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Display a Complete List of Account Products and Services in the RingCentral Admin Portal
Customer Request:
Customer would like a centralized view in the RingCentral web portal/dashboard where they can see a complete list of all RingCentral products and services included in their account or subscription.Current Limitation:
There does not appear to be a clear, centralized location in the web portal or billing area where customers can easily view all products and services associated with their account.Requested Enhancement:
Add an Account Products & Services section within the RingCentral web portal or Admin Portal that displays all products, services, and subscriptions associated with the account.The section could include:
•Product/service name
•Subscription or…1 vote -
Unified Audit Trail for Report Subscriptions
Implement a centralized audit trail and management view within the Analytics Portal for all scheduled report subscriptions. This feature should provide administrators and support teams with system-wide visibility to track:
- Who created a specific report and subscription.
- Which extensions or email addresses are enrolled to receive it.
- The lifecycle history of the report (creation, modifications, and deletion).
Justification:
Currently, the Analytics Portal lacks centralized visibility for subscriptions. If a customer needs to unsubscribe from an automated report—but the report was created under a different, hidden, or deleted extension—there is no way for support to locate the source subscription to turn…10 votes -
Real-Time Agent - Automatic Column Sorting Based on Programmable Criteria
Here is my first pass at the RC feature request. Please edit to better suit the ask.
We have a demand from agents who previously used Taske Desktop to monitor the status of fellow agents. They would like RingCentral to add the ability to automatically sort the columns as the values change based on the priority set by the users.
For example, they really want to see the Engaged agent state at the top of the State column and further sort by the longest duration in Status Time.
2 votes -
Performance report folders
Add the ability to make folders to organize performance reports that have been saved.
1 vote -
Business Analytics > Logs > Data Filter (ability to enter more than 1 phone number)
Under Business Analytics > Logs > Calls > Data Filter... you are only able to enter in one single phone number for your widget filter. This can become quite cumbersome when you need to filter by multiple phone numbers to achieve the analytics you are looking for.
3 votes -
Agent Availability Reporting
There needs to be a report that gives agent's daily, weekly, monthly, availability to take calls. Live reports shows this, but I should be able to use the data to see when my agents were available in the past and I can then ask them why they were logged off.
2 votes -
Site level audit trail
The Problem:
Site Admins cannot view the Audit Trail unless their role domain is changed to Company scope. Setting them to Company scope gives them access to audit logs across all company sites, creating a privacy and security issue.
Requested Feature:
Allow users with site-level roles (e.g., Sites: City Hall) to access the Audit Trail, but filter the log entries so they only see activity and changes for their assigned site.
1 vote -
Performance Reports Queues Custom Columns
Analytics to include columns "# Transfer" and "% Transferred" as well additional column(s) for when calls transferred from one queue to another
1 vote -
Ability to Filter/Export Only Chargeable Calls & Single Monthly Summary Export for High-Volume CDRs
When high-volume enterprise accounts attempt to export monthly Call Detail Records (CDRs) for billing reconciliation, the portal automatically splits the dataset across dozens of separate files due to line-limit thresholds. This creates significant administrative friction for partners and customers who only need to audit billable usage, as they must manually download and merge many individual files to calculate monthly fees. We request an enhancement to allow users to filter reports specifically for "Chargeable Calls Only" prior to triggering the export. Excluding free and internal calls beforehand will drastically reduce file sizes, enabling a single, consolidated monthly usage report that streamlines…
9 votes
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