When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.
When you are in RingCX and on a call, if you requeue a call and select stay on the call, it will put the customer on hold. Taking the customer off hold does not end the requeue and causes the agent to hear a beeping until the requeue is either successful or the call has ended. There is no option anywhere to end the requeue.
This has been replicated on RingCentral’s internal RingCX account.
Functionality wanted: To be able to cancel the requeue without having to fully end the call.
19
votes
AdminJesse Medina
(Manager - Hypercare, RingCentral)
shared this idea
-
Keith
commented
This is also an issue for us.
-
Justin
commented
This is something that we would like to see developed as soon as possible.
-
Jorell
commented
We've experienced this as well