Settings and activity

14 results found

1. Admins do not have access to users' AI notes or transcripts.

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   New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   AdminJesse (Manager - Hypercare, RingCentral) shared this idea  ·  Apr 28, 2026

2. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   32 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   AdminJesse (Manager - Hypercare, RingCentral) supported this idea  ·  Apr 16, 2025

3. Call controls for RingCX calls with desk phone pairing

   61 votes

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   Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminJesse (Manager - Hypercare, RingCentral) commented  ·  Feb 20, 2025  ·  Edit…  ·  Delete…

   Customers would like to have the ability to have Mitel Devices have control over the RCX app and controls via a deskphone, primarily the suite of Mitel Devices.

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4. Deskphone pairing play voicemail

   28 votes

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   Future Consideration  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   AdminJesse (Manager - Hypercare, RingCentral) supported this idea  ·  Feb 19, 2025

5. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminJesse (Manager - Hypercare, RingCentral) supported this idea  ·  Nov 5, 2024

6. Show Caller number when specific extension will transfer the call to another extension

   49 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminJesse (Manager - Hypercare, RingCentral) supported this idea  ·  Jul 25, 2024

7. Add AWAY Option for chat

   42 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   AdminJesse (Manager - Hypercare, RingCentral) supported this idea  ·  Mar 5, 2024

8. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   341 votes

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   Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   AdminJesse (Manager - Hypercare, RingCentral) commented  ·  Sep 28, 2022  ·  Edit…  ·  Delete…

   It would be nice if an admin could create custom fax cover page templates for the users of a specific business to be able to use whilst in the RC app.

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9. Read-only access

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Ability to assign dedicated fax number to multiple users

    102 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. Add Dinosaur Emojis to RingCentral Chat

    170 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!

12. RC App Video quality Monitoring/Controls

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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13. MVP Desk Phone License With No DID

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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14. Analytics regarding Text Messaging/SMS

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    35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026